Temporary ServiceNow Developer
Job Description
EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the platform. This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality.
As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on the ServiceNow platform.Your responsibilities will span across administration, application development, maintenance, and technical support for the ServiceNow platform, all executed with the utilisation of best practices in web programming techniques. Join us in this exciting journey as we redefine and elevate our IT services landscape.
Your role
As a ServiceNow Developer, you will:
- Assist in the development and customization of ServiceNow applications, especially ITSM modules (Incident, Problem, Change, Request Management), Workspaces and Employee Center.
- Write, test, and deploy basic server-side and client-side scripts like business rules, client scripts, UI policies, and UI actions.
- Create and maintain forms, fields, workflows, notifications, and reports within the ITSM platform.
- Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers.
- Provide support in maintaining the ServiceNow ITSM platform by troubleshooting issues, managing incidents, and performing root cause analysis.
- Assist with system administration tasks such as managing user roles, permissions, and data integrity.
- Ensure that configurations and customizations follow best practices and that updates and upgrades are appropriately tested and deployed.
- Create and maintain system design and operations documentation.
- Commit to continuous improvement and learning of ServiceNow best practices, tools, and technology.
You have
- Overarching understanding of ServiceNow Enterprise product suite, with in-depth knowledge of ITSM.
- Hands-on experience with the ServiceNow platform, including configuration, customisation and development
- Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript and Jelly.
- Demonstrable experience with ServiceNow APIs and integration with other IT systems.
- Knowledge of web technologies, HTML, CSS, and REST APIs.
- Understanding of database concepts, especially within the context of ServiceNow’s database schema.
- Troubleshooting skills for identifying and resolving technical issues within the ServiceNow environment.
- Ability to document and articulate technical solutions clearly.
- Proven ability to work independently and as a team member, with good communication and time-management skills.
- Knowledge of Agile/Scrum concepts, ideally with experience operating in a Scrum team.
- Familiarity with ITIL (Information Technology Infrastructure Library) best practices.
You might also have
- 2+ years experience of ServiceNow development, including IT service management process design and system integrations.
- ServiceNow System Administrator & ITSM Implementation Specialist certifications desirable.
- Other relevant ServiceNow certifications, such as Certified Application Developer (CAD), may be beneficial.
Apply now! Benefits and Contract Information
- Financial incentives: depending on circumstances, monthly family/marriage allowance of £272 monthly child allowance of £328 per child. Non resident allowance up to £556 per month. Annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
- Hybrid working arrangements
- Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
- Generous time off: 30 days annual leave per year, in addition to eight bank holidays
- Relocation package including installation grant (as applicable)
- Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
- Family benefits: On-site nursery, child sick leave, generous parental leave, holiday clubs on campus and monthly family and child allowances
- Contract duration: This position is a 12 month absence cover
- Salary: Monthly salary starting at £3,229.13 after tax but excl. pension & insurances) + benefits (Total package will be dependent on family circumstances)
- International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants.
- Diversity and inclusion: At EMBL-EBI, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities.
- Job location: This role is based in Hinxton, near Cambridge, UK. You will be required to relocate if you are based overseas and you will receive a generous relocation package to support you.
How to Apply
To apply, please submit a covering letter and CV via our online system. Applications will close on 09/10/2024. https://www.embl.org/jobs/position/EBI0229335 total views, 0 today