Full-Time Technical Support Engineer
Job Description
Please note: Initial training will be Monday-Friday 8.30am – 5.00pm then once ready to go onto shifts, it will be rotating shift pattern – 4 on, 4 off – 2 days will be 07.00- 19.00 and 2 days will be 19.00 – 07.00.
Salary on training would be £24,000 with the view to move to £26,000 after completion of training. OTE can be expected to be approx. £30,500 per annum with overtime.
Key Purpose of the role of job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls being passed onto field-based engineers by use of remote diagnostic tools and advice.
If you have an interest and understanding of security systems such as CCTV, Access Control and Intruder alarms please apply as there may well be a training/progression route we can organise for you.
Benefits:
25 days holiday + 8 bank holidays
Career development opportunities
Continued support and training
Company Health Care Plan including mental health and wellbeing support
Employee Benefits Programme including shopping vouchers and discounts
Life Insurance
Company Pension
Referral Scheme
Immediate start available
Key Job Responsibilities:
To provide technical support to end users and engineers both internally and externally
To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
To ensure prompt and accurate information is scheduled.
To answer customer telephone calls ensuring internal customer service standards are met.
To provide a positive experience for customers ensuring prompt and accurate information is captured.
Any other reasonable requests from the line manager and SLT members.
To provide support to the Service Scheduling Team when required.
The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy
To actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
Report security events or potential events or other security risks to the organisation
Highlight any issues identity to the relevant parties such as account managers, area managers and line managers.
Embrace new customers and technologies the company adopts
Essential Requirements for the role:
Customer focused
Excellent telephone manner
PC Literate
Team player
Strong interpersonal and communication skills
Ability to prioritise workloads
Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
Ability to work within a continually changing environment
Desirable requirements for the job
Basic networking experience
Basic Fire Systems knowledge
Experience of UDL software
Experience working on Sentinel plus
How to Apply
Via Indeed - Security Systems Support role Via Website - Technical Support Engineer role Via Email - opportunity@kingsltd.co.uk108 total views, 0 today