Job Description

Training and Projects Officer

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: Project Manager (Line Manager)

Start date: As soon as possible

Hours of work: Full-time (0.8-1FTE negotiable), Monday-Friday, permanent.

Salary range: £26,000 – £28,000 FTE starting salary, depending on experience.

Purpose

This is an interesting and important position at the Trust, with the postholder taking responsibility for a range of administrative and project management tasks supporting our Education programme, working to both the Education Project Manager and the Trust’s Head of Programmes.

Our Education Programme is our body of charitable activity delivering training and resources appropriate for schools, colleges and universities, often working with education institutions to create a whole school/college approach to promote good mental health in students and staff alike.

The postholder will be the first point of contact for our training team, enabling our mental health training delivery to take place. There will be opportunities to play a key role in monitoring and evaluation, and obtain a good understanding of the sector. This is a key role in ensuring the Trust and its activities are serviced with robust, reliable and up-to-date evidence and information.

You’ll need to be confident in dealing with the charity’s delivery partners and beneficiaries, both over the telephone and face to face. You’ll enjoy working with and supporting our trainer and office teams, and be super organised and proactive. You’ll manage a varied workload, prioritising tasks as necessary, and will be comfortable communicating with a wide range of people at all levels. We have a small office team, and the successful applicant will need to be a flexible team player.

Key responsibilities and duties

• Work closely with and provide administrative support to the Education Programme.
• Support trainers with the day-to-day running of online and face-to-face courses and maintain effective communication links with the freelance trainers. The postholder is the primary office contact for the training team.
• Liaise with freelance trainers to provide logistical and technical support in the day-to-day delivery of training, Charlie Waller Trust (CWT) conferences and open access webinars.
• Project manage Webinars and E-Learning projects.
• Respond to general enquiries by phone and email on behalf of the Charitable Activities team and deal with these as appropriate.
• Participate in the planning, development, creation, and implementation of training programmes to ensure the smooth running of all courses.
• Collect data directly from colleges, universities, and schools programmes.
• Ensure proper filing of measurement and evaluation documents including questionnaires, monitoring reports and datasets.
• Assist senior leaders and the wider team in the production and maintenance of project plans and help implement project objectives from start to finish.
• Collaborate with the existing team to implement new and improved methods to capture and report on our impact.
• Maintain monitoring and evaluation data on the Trust database to ensure accurate data analysis.
• Assist with Quarterly reporting to the CEO and Trustee Board, leading on gathering statistical data from across Charitable Activities.
• Manage and support our Lived Experience Partners (including our Youth Ambassador team) alongside any other freelance trainers.
• Routine call handling as part of the wider office administrative team.

Person Specification – Training and Projects Officer

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Criteria

Skills required and relevant experience

Essential:

• Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
• Good IT skills, including Microsoft365, Teams and Zoom
• Proven ability to organise and minute meetings and to follow up on actions.
• Dealing with enquiries and providing customer support
• Good level of numeracy and interest in statistics
• Excellent time management and ability to prioritise workload effectively to meet deadlines
• Logical approach to problem solving
• Ability to use initiative and work with minimum supervision
• Ability to exercise discretion and good judgement in dealing with confidential matters

Desirable

• Experience of project management
• Experience of Dynamics CRM or similar
• Experience of using Digital Samba for Webinars or similar
• Experience of managing E-Learning platforms
• Understanding of Impact Measurement

Attainment

Essential

• Maths and English GCSEs, Grade C minimum, or equivalent by experience

Desirable

• Project Management Qualification

Personal Attributes

Essential:

• Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Professional, enthusiastic and flexible, with a strong willingness to learn.
• Capable of working as part of a team and autonomously.
• Ability to take ownership over your self-development, proactively diagnosing skills and information gaps and making use of others’ expertise to grow your skills continually and make a success of tasks at hand.
• Strong communicator – a clear communication style which is concise and effective – both orally and written – as well as strong interpersonal skills.
• Enthusiastic team player with a flexible approach combined with a strong willingness to learn.

Desirable

• Awareness of mental health issues.

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate those with responsibility for children and young people – parents and carers, teachers, college and university staff, and employers – about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home based working and holding team meetings in an accessible location as appropriate.

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy – we’re committed to helping you find a healthy work-life balance.
• Generous annual leave allowance – pro rata 25 days annual leave (increasing to 30 days after 5 years’ service), PLUS bank holidays PLUS the period between Christmas and New Year.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
• Access to a ‘Mental Health and Wellbeing Plan’ – helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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