Job Description

• Provides technical advice/oversight in the areas of strategy, operational planning, performance measurement/monitoring, evaluation to ensure client outcomes are met; recognizing the role of municipal government and responsibilities of Service System Managers
• Lead and/or support the development of strategic/operational plans including the development and/or refinement of outcomes, measures, targets, data dictionaries and data collection tools to enable evaluation to determine impact and allow continuous improvement
• Work with stakeholders to conduct current state analysis, develop vision and mission, establish strategic priorities and initiatives, create performance measures and define accountability/responsibility
• Lead and/or oversee program and strategy evaluations completed or supported by the team
• Set processes, practices, and guidelines that will ensure strategic/operational plans and programs are sustainable, user-friendly, evidence driven and can enable continuous improvement and evaluation
• Lead capacity building efforts for technical disciplines within the team and across the department through development and piloting of standards, tools, processes and other knowledge-sharing activities and provide advice into the infrastructure
• Execute the strategic direction of the Human Services Leadership Team and/or provide support to their staff in the areas of strategic and operational planning, performance measurement and evaluation to achieve divisional and departmental goals
• Build strong and sustainable relationships with staff across the department, and those who share similar technical roles across the organization to ensure project success and aligned approaches
• Use strategic insight, acuity of local government, and knowledge of Human Services to ensure recommendations are feasible
• Supervise a small team of specialized staff responsible for supporting the development of system strategies, program logic models, performance measurement frameworks, conducting/supporting evaluations, process improvements and other deliverables as needed

What the role requires: 

• Master’s degree in research methods, public policy, social policy, Public Administration, Business Administration or a related field with at least 5 years experience with project management, change management, facilitation and client relationship management or an equivalent combination of education and/or experience
• 1 year of formal leadership/supervisory experience. Demonstrated ability to lead/supervise staff
• Expert knowledge of, experience with, and advanced training in strategic/operational planning, performance measurement, evaluation and/or continuous improvement
• Expert knowledge of performance management within the public sector
• Excellent computer skills including knowledge and experience in the use of computer software for statistical analyses, such as SPSS, Excel, PowerPoint

Skills/Abilities:

• Excellent facilitation and knowledge translation skills with experience in adult education techniques
• Effective time management, analytical and critical thinking skills with the ability to meet deadlines and manage multiple priorities
• Ability to think strategically and translate thinking/deliverables to a non-technical audience
• Ability to influence and negotiate without direct authority
• Strong interpersonal skills to work with and motivate multi-disciplinary teams and to work with senior management, other divisions and staff
• Strong customer service orientation and ability to build a collaborative environment
• Skills in organizing resources and establishing priorities
• Ability to work independently with minimal direction
• Ability to engage and motivate staff to achieve desired goals
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have: 

• Certificate in program evaluation and/or strategic planning
• Continuous Improvement certification (Lean Six Sigma – Green belt)

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan (effective start date)
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis  3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton ON worksite.  The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work: 35 Hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.   

Interview: Our recruitment process will include video conference technology

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If this opportunity matches your qualifications and experience, please apply on-line.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

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