Job Description

We are brave, we are ambitious, we are honest, and we are Citizen!

This exciting opportunity has arisen to join a high performing team who work in and around West Midlands delivering sign ups using our new digital technology. This new position has been introduced to support customers to move into the right size properties and releasing larger type homes for customers who need these the most.  This is a hybrid position which has flexibility to support work life balance.

In housing you can make a real difference, the role of the Senior Lettings Advisor will involve:

• Identifying customers who are under occupying their properties and support them to downsize.
•  Support these customers to enable them to move by accessing grants to support with e.g. removal costs.
• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are re-let in accordance with the allocations policy and within the minimum timescales to achieve targets.
• Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
• Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
• Ensuring that processes work effectively to deliver a high-quality service and customer satisfaction.

As the Senior Lettings Advisor, we need you to have:

• Ability to communicate clearly, excellent spoken and written skills to a variety of audiences.
• Ability to manage, organise and prioritise workload.
• High self-motivation who acts with integrity and shows drive and enthusiasm.
• Experience of working in a social housing environment in a similar or related role.
• A full UK driving licence
• Experience of dealing with customers and commitment to delivering a high level of customer satisfaction

We would be really excited if you have:

• Experience of working within social housing allocations, lettings and void management
• Knowledge and understanding of working best practise in allocations, lettings and void management.

Our people are everything and we offer:

• Opportunities for salary progression
• IT equipment to allow some optional home working
• ‘Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen match up to 10%
• Cycle to work
• Annual leave purchase
• Citysave financial support – savings and loans
• MyPerks Benefits portal – Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 23 April 2024

Interview date: 1 May 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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