Full-Time Vice President, Operations
Job Description
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
Reporting to the CEO, the Vice President, Operations is responsible for the leadership and implementation of programs that streamline LAO’s operational processes and optimize the resources in key areas of the organization. The role oversees LAO’s Contact Centre, Intake Operations Support, Operational Policy Management, Roster Management, Centralized Services, LAO Law, Clinic Resource Office, and Multiple Language Services. The VP Operations will lead the Operations Division in key strategic areas of focus and change, including:
• Ensuring accessible and high quality client services by streamlining intake and certificate applications, centralizing certificate management functions, strengthening LAO’s active offer of French language services, broadening multi-language service options, and enhancing self-service and digital options;
• Supporting LAO’s service providers in the delivery of high quality legal services through the modernization of legal research tools, the centralization of roster applications, and the implementation of new minimum experience requirements; and
• Enhancing and expanding the legal, operational, and administrative support provided by the division to assist with consistent and efficient decision making in certificate and roster management issues
The ideal candidate will have an eye on the future, with a focus on identifying resources needed to build our capabilities to deliver high quality services. As executive sponsor of a number of in progress LAO-wide strategic initiatives, the successful candidate will have a strong track record of leading large-scale, complex initiatives which impact organizational processes and culture. They will demonstrate a solid understanding of key financial and operational metrics and the connection to strategy in a public sector or not-for-profit environment.
The ideal candidate will bring a transformational vision to modernize, streamline, and further enhance LAO’s services and operational processes as well as a solid and well-reasoned plan to execute their vision. The successful candidate must have a demonstrated ability to promote, influence and communicate strategic concepts and effectively collaborate with internal and external stakeholders. A solid understanding of the complexity of the public service environment is required.
How to Apply
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