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10 Apr 2024

Full-Time Technology Support Analyst

Wichita State University – Posted by Wichita State University Wichita, Kansas, United States

Job Description

The Technology Support Analyst position provides a full range of services necessary for the operation of College of Health Professions (CHP) computers and will primarily serve labs, patient serving clinics, as well as faculty and staff in assigned departments. This position will be a member of a fantastic team in the CHP Dean’s Office.

Summary of Responsibilities
Installs, configures, deploys and support systems, servers, software, and hardware to meet the needs of the department and department users. Provides technical support to department users.

Essential Functions

  1. Collects and analyzes information from system users to formulate the scope and objectives of the system.
  2. Writes system and programming specifications so that when the system is implemented it will meet user needs.
  3. Documents processes, coordinates with vendors, provides system recommendations as needed. May train staff on system usage.
  4. Provides problem recognition, research and resolution including recommending action(s) to resolve user inquires.
  5. Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.

Minimum Education
60 hours of college coursework in related field by hire date

Minimum Experience
Two (2) years of experience in systems design and support or related field

Preferred Experience
Experience with wireless communication and troubleshooting
Experience with TCP/IP

Knowledge, Skills and Abilities

  • Strong knowledge with computers, networking, and operating systems
  • Strong technical skills on troubleshooting computer hardware, software, peripherals, and network diagnostic
  • Strong customer service centered philosophy
  • Strong communication skills including; verbal, written, and listening

Pay Info
Salary begins at $46,000 and is commensurate with experience

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How to Apply

Official application link & to learn more about the job: https://jobs.wichita.edu/postings/32001

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Desktop Support, Help Desk, IT, networking, Servers, software, and Technology support. Salaries: 40,000 - 60,000.

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