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28 Mar 2024

Full-Time Digital Channel Manager

Republic Bank – Posted by RepublicBank –  Philadelphia, Pennsylvania, United States

Job Description

OBJECTIVE:   Leads the digital channel of the Bank, including operations, innovation, and account generation.
ESSENTIAL FUNCTIONS
  • The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
  • Deliver Fanatic Customer Service:  Always Exceed Customer Expectations
  • Accountable for the Budget/P&L for the Digital Channel and appropriate vendor relationships, including billing, will constantly work to reduce Total Cost of Ownership without sacrificing customer service or quality
  • Oversee Digital Banking Platform including but not limited to:
    • Operations and Administration
    • Uptime
    • Market Competitiveness and Innovation to insure we are best in class
    • Processing (inputs and outputs) consistently with our SLA’s
    • Utilization and capacity planning
    • Reporting
    • Business Continuity
  • Responsible for payments associated with Digital Banking Platform (ie Bill Payment, P2P, etc)
  • Relentlessly work to Increase On-Line Account & Loan Acquisition & Funding, Partnering with Marketing
·        Participate in Incident management as required
  • People Management expectations including actively participating in the recruiting and hiring process;  actively participating in employee relations activities, such as: coaching and developing employees; taking disciplinary measures when warranted; participating in termination decisions as needed; completing all necessary performance management review processes and merit increase recommendations;  and actively participating in all rewards and recognition activities.
  • Other duties or projects may be assigned
REQUIREMENTS/QUALIFICATIONS
Education and Experience:  
Secondary education in IT or related areas (Bachelor’s or Associates); significant experience may be considered in lieu of degree.  Minimum of 5 years’ experience with digital banking platforms and banking systems with at least 1 year of supervisory experience.
Skills and Competencies:
  • Strong computer experience and knowledge; PC and mainframe; Microsoft Office Products required.
  • Strong supervisory and management skills;
  • Ability to work independently and in a team environment
  • Ability to multi-task and remain accurate and efficient; demonstrated ability to prioritize.
  • Detail oriented
  • Good oral communications skills; ability to communicate with all employees
  • Competent problem-solving skills
  • Ability to maintain confidential customer and Bank information in a responsible and secure manner
  • Strong customer service skills.
  • Excellent communication skills, oral and written
  • Excellent interpersonal skills
  • Ability to remain flexibility, adapt to a change environment, shift priorities as needed
  • Ability to multi-task and prioritize accordingly
  • The ability to maintain confidential information
  • Project Management discipline and approaches
  • Proven initiative to be a self starter and proactive approach
  • Professional appearance and demeanor
WORKING CONDITIONS
Traditional office environment with no unusual work conditions
PHYSICAL DEMANDS
Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.  Please contact Human Resources with questions regarding the physical demands of this position.
  • Lifting/carrying up to 10 lbs.
  • Manual dexterity for computer work
  • Speaking, hearing and vision are required to perform essential functions

We are proud to be an Equal Opportunity Employer. All qualified candidates receive consideration without regards to race, color, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

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How to Apply

To apply, please copy the link below which will bring you right to the job posting on our website! https://recruiting.ultipro.com/REP1012REPFB/JobBoard/7e033ecd-92de-4c57-91ba-ab4886be1628/Opportunity/OpportunityDetail?opportunityId=b587f466-5d15-4722-bd57-bd27657c17a5  

Job Types: Full-Time. Salaries: Not Disclosed.

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