Job Description

The City of Worcester is seeking qualified applicants for the position of Circulation Assistant (Librarian, Gr. 2) for the Worcester Public Library. Under the direction of the Circulation Services Manager, this paraprofessional position and will  assist with planning and organizing activities; perform circulation and clerical/administrative work; assist patrons in the use of the library services, facilities, and equipment; and interpret library policies to patrons. This position is involved in all operations related to circulation of library materials while delivering an excellent customer service experience. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. This is a part time position, working 20 hours per week, and will include evenings and weekend hours and working at other locations.

This is a benefitted position.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Perform all circulation functions using automated systems such as, but not limited to, integrated library system, OCLC, Commonwealth Catalog, etc. in both public and staff areas
• Organize and perform the holds process and functions
• Operate automated material handling equipment and other technologies as needed
• Stay abreast of intra and inter library updates, such as, but not limited to, reading email, meeting minutes, designated message boards, etc. and attending meetings as assigned
• Provide exemplary customer service
• In conjunction with supervisors, assist with evaluating existing operations and new services. Train staff in circulation functions
• Train both volunteers and library pages assigned to Borrower Services
• Assume supervisory responsibilities of peer mentor when assigned
• Maintain working knowledge of all aspects of the Borrower Services Division
• Coordinate delivery services and sorting area
• Identify and processes problem items from the collection
• Interpret library services and policies to patrons in a clear and courteous manner
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Enthusiastic self-starter with professional demeanor
• Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work
• Ability to resolve conflicts with staff and patrons
• Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff
• Ability to provide information and guidance clearly, courteously and pleasantly to patrons
• Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast-paced changing environment
• Demonstrate proficiency in current and emerging technologies
• Ability to work independently and as part of a team
• Ability to create positive working relationships with a diverse staff
• Ability to learn and use library technologies
• Possess excellent interpersonal, communication, and customer service skills
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Data entry experience and/or community public service work, such as library, bookstore, or equivalent
• Ability to successfully pass CORI/SORI
• Reliable transportation to travel between locations
• Excellent written and verbal communications skills

PREFERRED QUALIFICATIONS:

• One (1) year of supervisory experience
• One (1) year of data entry experience and/or community public service work, such as library, bookstore, or equivalent. Specific courses that have hands-on experience may be substituted for work experience
• One (1) year customer service experience
• Experience working with a diverse population

SALARY RANGE: $19.26 – $23.10 hourly, part-time, 20 hours per week, excellent benefits package.

For a full job description, please visit: www.mywpl.org/jobs-wpl

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: 20,000 - 40,000.

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