Job Description

What We’ll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

We are seeking an Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

• • Project Management Experience

  • 3-5 years working in a client facing position similar to customer service

  • Ability to manage multiple tasks moving at varying pace

  • Proficient with MS Office suite; Tech savvy

  • Proficient with reporting systems e.g. claims/ client management systems an advantage

  • Strong written and verbal communication skills

  • Excellent interpersonal skills – good listener

  • Ability to elicit cooperation from a wide variety of sources, including North American/Galway Teams, clients and other departments

  • Keen attention to detail

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized

  • Results driven and customer focused

  • Team player; collaborative work style is vital as is in keeping with companywide ethos.

  • Self-motivated; able to work with little supervision

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:

• Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties

• Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft

• Prepares written proposals for breach services that fit the situation

• Participates in project plan schedule development, monitoring and reporting

• Directs document and data transfers between company and clients

• Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service

• Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel

• Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner

• Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer

• Accountable for the overall breach/fraud incident process efficiency and effectiveness

• If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary

• If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts

Impact You’ll Make:

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft

• Examine and analyze information to determine the severity of the fraud, breach and/or identity theft

• Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met

• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft

• Manage customer and client expectations

• Act as point of contact for customer, client and internal experts

• Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims

• Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies

• Communicate clearly to customer the services and support offered

• Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.

• Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The salary range for this position is $60,600.00 – $96,800.00. *The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s). This position is eligible for bonus incentive(s). At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.

How to Apply

Job Types: Full-Time. Job Tags: Breach, Fraud, and Identity theft. Salaries: 60,000 - 80,000.

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