Job Description

Permanent Job: Supporter Engagement and Fundraising Administrator / Gweinyddwr Codi Arian 

Annual Salary:  £15,171  (£18,964 Full Time Equivalent) 

Hours: 28 hours per week supported by flexible working.  

This means that outside of our core Monday-Friday 11am-3pm hours you can suit work around your lifestyle and personal commitments. We operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies.  

Place of work: Home / Head Office (Cardiff City Centre)  

The job offers flexibility as it is a hybrid one working between home and our Cardiff City Centre Head Office. We would expect you to be in the office a couple of times a week, however, you can base yourself from our Head Office if you haven’t got a home set up. As you’ll be working in Cardiff a couple of times a week you’ll need to be within an easy commute of our Head Office which is just a stone’s throw away from Cardiff Castle and the Principality Stadium. 

Interviews: 25th January 2024 via Teams  

Your Staff Benefits: 

When you join ‘US’ at Tenovus Cancer Care you’ll benefit from: 

• A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff) 
• Your birthday off work once you’ve been here for 12 months 
• Opportunity to buy up to 10 days of additional annual leave per year  
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support 
• Occupational sick pay after completion of probationary period 
• Contributory pension scheme 

Are we talking to you? 

We’re a proud Welsh organisation with a Head Office in Cardiff city centre.  As Wales’ leading cancer charity we support over 10% of people diagnosed with cancer each year and our ambition is to be there for many more. 

We care, give hope and help people cope through our services across Welsh communities. It’s only through the donations and fundraising from our fabulous supporters that we can make this happen.  

So, if you’ve already got great admin skills, handle data well and are motivated by charity fundraising join a growing part of our team as our Fundraising Administrator. This is an area where we raise over £2.3million each year. And, it’s an important job where you’ll make sure our supporter experience is great through our systems and communication working well. 

You’ll be the hub of keeping things working smoothly in the Fundraising Team. You’ll be doing things like preparing and sending fundraising packs and materials to our fabulous fundraisers and proudly putting into action our focus on personal thanking and recognition to our super supporters. 

To help us steward our supporters in the best way, we’ll need you to keep our systems and databases up to date. This means part of your job will be working with databases, do mail merging and accurate and speedy data entry. So, if you’ve used a database and CRMs already that would be a great advantage in this job. 

It’s a job in a busy, exciting, and fun department, that is growing. You’ll have a supportive Line Manager and experienced team to help you grow and develop. But, you’ll need to be proactive, resilient and adaptable and someone who is able to think independently. Having a passion for our cancer cause, fundraising and an enthusiasm to be part of something that makes change for good through your work is an added bonus.  

This is an exciting role and extremely people focused. You’re the first point of contact for fundraising queries on the phone or by email and meeting our office visitors so communication such as great listening, understanding and speaking skills is vital. You’ll also help with wider office admin too so a team way of working is something you’d need to demonstrate. 

Tell us more about you 

Our people are key to our success and we really want the best in terms of skills, attitude and people who share our ambitions and values and can do their job well. 

So, we could be a good match if you can demonstrate:  

• You’re aligned to our values 
• You’ve experience already in working in a busy admin role that requires you to work quickly and be adaptable (if that’s in a charity even better!) 
• Top notch customer care and service skills in person, via the phone and in writing 
• You’re good with using IT systems and working with data 
• A way that you can work with processes and databases (even better if you’ve used a fundraising database such as Raisers Edge NXT before) 
• You’ve an eye for detail when it comes to data entry, admin, working accurately and doing things in good time 
• You go about things in your role in a sensible way paying attention to the details and being organised 
• You’re a team player 

Why should I apply? 

When our people talk about working here they use words such as friends, family and fun. As well as it being a nice place to work there are some really good staff benefits as well. We mentioned some of them above but we’ve also got a stylish Head Office in the heart of Cardiff and things to support you in and out of work like a supported induction programme, an accessible Learning Platform and a Staff Social Committee who organise regular get togethers. 

We’re an Equal Opportunities employer and we’re working hard to be inclusive and diverse in everything that we do. That’s because our values are important to us and we want to be part of local communities. 

With Disability Confidence important to how we support and inspire people we welcome applications from people with a disability and will adjust our recruitment processes where we can. 

So, what’s not to love? 

How to Apply

Job Types: Part-Time. Salaries: Less than 20,000.

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