Job Description

CINEMA SUPERVISOR

Contract

Part-time

Visitor Experience

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

CINEMA SUPERVISOR

Reporting to the Senior Manager, Visitor Experience Operations, the Cinema Supervisor on duty is proactive in maintaining excellent customer service for patrons of TIFF Bell Lightbox in accordance with the policies and procedures of the Visitor Experience department. The Cinema Supervisor provides direction and support for the team of ushers and volunteers and will liaise with internal department representatives to ensure the successful execution of programming and events. 

RESPONSIBILITIES:

• Proactively maintains excellent customer service for visitors of TIFF Bell Lightbox in accordance with the service measures of the Visitor Experience department. Addresses visitor concerns in a timely manner and offers solutions when possible
• Liaise with representatives from internal departments (including Events, Projection, Box Office, and Concession) to ensure the successful execution of programming and events
• Ensures the cleanliness and presentation standards of the cinemas, front of house, and other public areas at all times
• Prepares detailed daily reports that provide accurate information about daily programming and events.
• Provides administrative support as necessary
• Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building
• Ensures the safety of the visitors to TIFF Bell Lightbox (including in the event of evacuation)
• Other duties as required

• When Supervising Ushers

• Delegates usher tasks and sets clear expectations for daily duties
• Maintains a positive work environment that encourages teamwork among the usher staff
• Monitors usher performance and suggests opportunities for improvement
• Supervises training of new ushers
• Monitors attendance and punctuality

• When Supervising Volunteers

• In conjunction with the Volunteer Department, supervises volunteers and assigns tasks
• Maintains an inclusive work environment that welcomes the skills and commitment of our volunteers

Provides feedback to the Volunteer Department about volunteer performance

RATE OF PAY:

• $21.75/hr

 TARGET CONTRACT START DATE:

• December 4, 2023 – 10 week contract with possibility of extension

WORK LOCATION:

• In-Person: 350 King Street West, Toronto, ON M5V 3X5

MINIMUM REQUIREMENTS:

• Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival
• Must be available to work each day of the Toronto International Film Festival in September as well as each training day 
• Must be available to work shifts as assigned from December 22, 2023 – January 4, 2024
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
• Previous work experience in a Front of House role is an asset
• Proven ability to work effectively with minimal supervision
• May be required to lift and carry items up to 35lbs
• Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary
• Able to communicate fluently in English; knowledge of a second language is an asset.
• Excellent communicator with an ability to deliver information in a clear and concise manner
• CPR, First Aid, and Smart Serve training are an asset
• Interest in film, non-profits, arts and culture is considered an asset

How to Apply

• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of TUESDAY, NOVEMBER 21, 2023. 

Job Categories: Equal Opportunities. Job Types: Temporary. Salaries: Not Disclosed.

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