Job Description

This position is Remote with Nationwide Travel:

The Program Manager is responsible for supervising the overall operation of a program, including multiple projects for one client, and implementing a clear line of communication between sales and technical operations. In addition, the Program Manager serves as a consultative resource for all existing and potential clients and may participate in presentations as required.  This role is responsible for budget management, cost management, scope management, risk, change management, and issue management for each assigned project and/or program.  The Program Manager will mentor and train team members. The Program Manager will be required to travel to client project sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job-related duties may be assigned in conformance with state and federal regulations.

Core:

1. Must dictate to the team the program’s standards and procedures.
2. Serves as the main point-of-contact with client during the execution of projects and programs. Prepares progress reports to share with client.  Assure client satisfaction and goals are met through timely responsiveness and feedback. Attend meetings with Sales team and client.
3. Facilitates communication across work streams and projects to minimize disruption to the organization of program/project implementation.
4. Responsible for managing projects within budget and on-time, while providing high client satisfaction. This includes managing budget, potential risk, client communication, change orders, and report delivery.
5. Manage field staff and staff’s schedule.
6. Developing new service offerings.
7. Create and develop report templates.
8. Responsible for proposal development of client and project specific scopes of work.
9. Directly interfaces with sales staff to assure client expectations are being met. Serves as an available consultative resource for clients and may participate in sales calls or presentations.
10. Performs technical review of deliverables for technical accuracy, client expectations, compliance of scope and consistency.
11. Reviews and evaluates work progress, identifies problems and provides technical direction and guidance to assigned staff.
12. Acts as technical lead, providing guidance and technical direction for field staff.
13. Supports the department’s recruiting activities through resume review, phone screens, interviews, and selection of candidates for field staff roles.
14. Comply with federal, state, and local legal requirements by studying new and existing legislation, anticipating future legislation, enforcing adherence to requirements, and advising management on necessary action.
15. Protects operations by keeping company information confidential.
16. Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
17. Demonstrates BV’s guiding principles in support of the company’s strategic goals.
18. Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV’s quality standards and strategic initiatives.
19. Maintains safe and clean work area by complying with all procedures, rules, and regulations.
20. Must be able to meet the physical demands of the job.

Division-Specific:

Asset Management division specific:

1. Communicates with clients to discuss and develop solutions to recognized architectural and engineering concerns.
2. Develops cost baselines at project initiation and tracks project performance on a regular basis to ensure accurate cost expenditure vs. project progress.
3. Trains and mentors field staff and direct reports.
4. Develops project execution plans at project initiation and follows through during execution.
5. Identifies strategic partners and suppliers to supplement existing project teams.
6. Reviews resource forecasts and develops hiring strategies for projects in pipeline.
7. Accountable for project performance to include budget, schedule, quality and scope management.
8. Ensures project activity adheres to contractual scope and identifies project risks to avoid scope creep.
9. Manages projects on a regional basis to ensure client satisfaction, quality production and financial performance.
10. Responsible for program contribution to business profit and loss center.
11. Maintains appropriate project documentation and document log on local server.
12. Supports sales team in responding to client proposals and developing cost estimates.
13. Comfortable with managing large programs across hundreds-thousands of locations in different regions across the US simultaneously.
14. Provides regular weekly/monthly/quarterly performance reporting as it pertains to project/programs under their purview.
15. Travel by Plane, Motor Vehicle, Train (40% of workweek) to client sites across the U.S.

SUPERVISORY RESPONSIBILITIES:

Supervises employees on the team in a direct reporting relationship. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, addressing complaints, and resolving problems.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s degree (B.A. or B.S.) from four-year college or university in related field; minimum of five years of related experience. In lieu of degree, ten years of related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

• Field roles: Valid driver’s license required with no significant MVA points/violations (clean driving record). Personal credit sufficient to charge business travel expenses of up to $3,000 required.
• Current Certified Energy Manager, BPI Building Analyst, HERS II Rater, HERS Building Performance Contractor, Multifamily GreenPoint Rater, Certified Energy Engineering Professional, or Certified Energy Manager preferred.
• Professional Engineer preferred.

Language Ability: Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from clients, peers, and technical field staff.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

Technology Skills: To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software. To perform this job successfully, an individual must be able to operate an electronic tablet in the field for live data collection.

Knowledge, Skills, and Other Abilities:

• Time management skills
• Active listening skills
• Critical thinking skills
• Problem solving skills
• Oral and written communication skills
• Ability to motivate, develop, and direct people
• Ability to work independently, as well as in a team environment.
• Ability to work in a constant state of alertness and safe manner.
• Ability to successfully work from remote location.
• Ability to meet the physical demands of the job.
• Must have a cell phone and supply your own internet service.

PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the office/offsite duties of this job:

The employee is regularly required to use hands. The employee is frequently required to stand, walk, sit, talk and hear. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the home or company office environment is usually quiet.

While performing the onsite/field duties, the employee is required to:

• Walk (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.)
• Stand (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time. )
• Sit, Stoop, kneel, crouch, or crawl to observe basement and grade-level crawl spaces, and/or to read equipment data plates when necessary (at least once for each building assessed)
• Climb and balance Stairs (at least once for each building assessed)
• Climb and balance various types of ladders to access flat roofs/hatch access (at least once for each building assessed)
• Repetitive use of hands/fingers for keyboard interaction (frequently)
• Reach with hands and arms
• Talking (communicate with onsite contact)
• Vision (close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus)
• Lift and or move (occasionally up to 40 pounds)
• Operate an electronic tablet in the field for live data collection.
• Operate a computer (up to 100% of workweek)
• Operating a motor vehicle
• Travel by Plane, Motor Vehicle, Train to client sites across the U.S.
• Work Environment: The employee is regularly exposed to outdoor weather conditions, moving mechanical components and assemblies, frequently exposed to work near energized electrical components and assemblies. The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, extreme cold (non-weather), extreme heat (non-weather), and risk of electrical shock. The noise level at the project site is usually moderate.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #ProgramManager and Facilities. Salaries: Not Disclosed.

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