Job Description

Customer Care Advisor (Out of Hours)

Thornbury Community Services (part of Acacium Group)

Bristol, BS99 with hybrid working opportunities

Permanent, Full Time 42 hours a week

Shift pattern – 4 on 4 off, working 12 hour shifts (2 days 07:00-19:00 and 2 nights 19:00-07:00)

£24,500 per annum + bonus (Salary rises to £25,500 after 6 months)

Unlock your potential

Are you a personable and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people’s lives whilst thriving in a supportive team!

We have a new opportunity in Bristol to join our customer service team.  We’re looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. It is a really rewarding role where your actions can improve peoples lives every day.

Part of Acacium Group, Thornbury Community Services provides complex care in the community. We have an outstanding, high quality reputation of being able to stabilise highly complex packages of care quickly and with the ability to minimise risk, whilst keeping the client and their families at the centre of what we do. We offer a fantastic company culture in such a rewarding environment, where everyone works towards a common goal, all teams working collaboratively and putting our clients needs at the heart of our business!

Every day you will…

• Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests and offering support were needed
• Ensure clients clinical and social needs are met by having selected and maintained the best nurses or carers for their needs
• Plan rotas and make decisions on nurses’ suitability for particular shifts and availability
• Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
• Learning and development opportunities – we can give you the tools, guidance and support you need to be successful in your career
• Gym Flex- discounted gym memberships, UK-wide
• Brand new office with a restaurant and gym
• Events and incentives including regular team away days
• Rewards Portal offering discounts on shops, restaurants, bars and cinemas
• Rewards and recognition programme awarding monthly vouchers to nominated employees
• 25 days annual leave that increases upon each year of service
• Free flu vaccinations
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Optional charity involvement with 2 paid charity days a year

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must…

• Have excellent written and verbal communication skills
• Have previous experience in customer service and administration
• Have the ability to work well in a fast-paced environment
• Be driven to learn and grow your skillset to improve performance on a daily basis

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

39 total views, 0 today

Apply for this Job