Job Description

Job:    Benefits Support Advisor / Cynghorydd Cymorth Budd-Daliadau

Annual Salary:  £27,500

Full Time Hours: 35 hours per week supported by flexible working.  (Funded post up to August 2026)

This means that outside of our core Monday-Friday 11am-3pm hours you can suit work around your lifestyle and personal commitments. We operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies.

Place of work: Home / Head Office (Cardiff City Centre) with flexibility to travel around Wales as required

The job’s mainly home-based so would work well if you’re set up for home working, Wales based and have access to own transport with the flexibility for Wales travel a couple of days a month.

Although we don’t set expectations around the frequency of Head Office working we encourage in-person team networking and you’ll sometimes need to be in Cardiff as part of your role such as our quarterly department meetings.

So, if you’re happy working in a hybrid way with more flexibility than most this could suit you.

The successful candidate’s offer on employment will be subject to an Enhanced DBS check

Interviews: October 19^th

Your Staff Benefits:

When you join ‘US’ at Tenovus Cancer Care you’ll benefit from:

• A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
• Your birthday off work once you’ve been here for 12 months
• Opportunity to buy up to 10 days of additional annual leave per year
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• Occupational sick pay after completion of probationary period
• Contributory pension scheme

Are we talking to you?

You’re looking to work for a Third sector organisation proud of its Welsh roots where your job matters to the way we work and how we support people affected by cancer. Last year our Benefits Advice Team supported over 1100 clients and this number increases year on year as we do more work to reach more people affected by cancer.

This is a job for you if you’re the person who can use your Welfare Benefits experience and knowledge to give advice and practical and professional solutions to our clients and feel passionate about our cause. In this role you’ll concentrate on clients we support with ‘Special Rules’ status and manage your own client caseload so it’s a very impactful role.

You’re knowledgeable and confident in giving Welfare Benefits Advice and have a natural ability to be compassionate and easily build a rapport with people. Although it’s an advantage if you’ve experience of working in the health and specifically cancer arena your sound Benefits Advisory experience will fit our service no matter where your advice background sits.

As you’ll focus on providing Benefits Advice for our terminally ill clients you’ll be supporting our partnership work with external stakeholders in this area. We work across all Welsh Health Boards and a variety of partners and so we’re talking to you if you enjoy building partnerships and networks, and can see opportunities for development and joint working.

This job is done best when your communication skills are exceptionally strong. So you’re a listener, empathetic and someone who understands and explains things easily. You’ll do well in a small team and have an attitude that’s supportive and takes pride in doing excellent work. You thrive working with a range of people and have a respectful way of going about things.

This role is working remotely so you’ll need to be resilient, self-motivated and have the appropriate confidential space to do this job from home.

What you’ll be doing

Putting it simply, you’ll be giving benefits and practical advice to our clients who have a life limiting cancer prognosis. You’ll also negotiate and work third parties such as DWP, to get the best outcomes. You will be developing networks of partner organisations, to ensure that the people who most need our services can access them.

You’ll also be working with volunteers to help them develop their experience in this field and getting involved in managing them.

It’s a busy and involved role so you’ll need to be able to concentrate and handle your caseload effectively. You’ll be supported by an admin team to help keep things going smoothly but you’ll need excellent IT skill and experience of using databases. You will have the ability to create easy to use resources for clients, to breakdown essential information to help people plan and take control in the later stages if their illness.

You’ll be constantly using and updating your knowledge of the welfare benefits system, legislation and policy in this specialism. You’ll be giving advice directly to our service users around their benefits, financial entitlements and rights to help them when they really need us.

Tell us more about you

Our roles are popular with candidates because we’re a local employer with a good reputation for a cause people are passionate about. We offer competitive holidays, company sick pay and opportunities to get involved in making a real difference through things like staff volunteering, fundraising and working with a diverse range of volunteers.

Because lots of people want to work here, we really want the best in terms of skills, attitude and people who share our values.

So, we could be a good match if you can demonstrate:

• You match our values
• You’ve experience as a welfare rights adviser or equivalent role
• You’ve got practical experience of liaising and negotiating with the DWP/HRMC/Local Authorities and giving Welfare Benefits Advice
• You’re good with using IT and databases
• You’ve comprehensive knowledge of the welfare benefits system
• You have the ability to communicate effectively with compassion

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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