Job Description

CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

 Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

Job Overview:

The Operations Analyst provides timely, relevant, and accurate reporting and analysis of business and departmental-level reporting.  This position identifies, develops, and analyzes key drivers, metrics, and modeling to support decision-making and progress tracking.   An Operations Analyst will work closely with department leaders assisting in planning, development and execution of key reporting and strategic analysis of process effectiveness.

Key Responsibilities and Accountabilities: 

• Provide project level analysis for day-to-day operations and supporting teams.
• Provides timely, relevant, and accurate reporting and analysis of business, department and product-level as needed.
• Supports the execution and delivery of the budget impacts and business case development.
• Standardize metric reporting with the objective of driving continuous improvement and automation wherever possible.
• Develops and drives operational dashboards.
• Utilize qualitative and quantitative analysis to continually identify trends, opportunities, and risk applicable to the operational teams and strategy.
• Performs ad hoc modeling and analysis.
• Identify, research and present possible resolutions to issues by maintaining professional and technical knowledge through personal networking, educational workshops, and professional publications.

Requirements: Qualifications – including requirements for:

• Bachelors degree in business or related field
• 1-3 years related Analysis experience
• Must be able to meet deadlines
• Must have advanced computer skills including Microsoft office applications
• Ability to work effectively within a team

Physical Requirements:

• Ability to complete work in an acceptable timeframe; manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job.
• Ability to reason, judge, compare, calculate, evaluate, and critique such information as written materials, numerical data, responses to customer needs and/or other work-related activities.
• Ability to interact with employees, customers and leaders on sensitive subjects and appropriately disagree and/or challenge a situation.
• Able to work at a computer and monitor (sitting and standing) for extended periods of time; including reading the screen and keying/typing information.
• Ability to lift up to 25Lbs; move about the office with occasional reaching and bending
• Ability to operate telephone equipment and respond to calls and in-person inquiries.

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you’re applying for.

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position. 

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: business and operations. Salaries: 60,000 - 80,000.

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