Job Description

Advisor Patient Care Audit Paramedic Services

Health Services- Paramedic Services

Status: (1) Regular Full Time

Salary Range: $96,785 – $120,979 per annum + plus comprehensive benefits

Work mode: Hybrid* see below for more details about this work mode. 

Location: Fern Forest Paramedic Reporting Station

Hours of work: 35 hours per week

Reporting to the Supervisor, Risk and Audit, the Advisor leads the Patient Care Auditing Program for the Paramedic Service, works with the Supervisor to manage the auditing processes, monitors progress on the performance measures for the audit activity, and oversees the follow up process for management action plans related to system improvement. The successful candidate will design or improve implement and monitor audit process to ensure compliance with Ministry of Health Standards and Regulations.

What you will do in this role:  

Audit Process

• Gain a strong understanding of the patient care goals and standards being audited through interviews with management and staff and through research into the program, including standards and protocols, guidelines and best practice resources, policies and procedures, applicable legislation, consultant reviews, audit findings in other municipalities, and industry information. This knowledge will be used to lead the successfully design, adapt, implement and manage an effective suite of audit programs
• Lead risk assessments of the program or area being audited by evaluating and rating the likelihood and impact of each risk identified
• Develop the audit objectives and scope and detailed testing plan for evaluating the effectiveness and efficiency of internal controls in the area being reviewed
• Lead audit testing by developing and implementing patient care record audit processes. These processes will be informed by the patient care and documentations standards, interviewing and observing process execution, reviewing documentation, conducting data analytics, and assessing compliance with policies and legislation
• Accountable for demonstrating audit program compliance in accordance with professional standards and the auditing processes outlined in ambulance service certification reviews
• Lead and oversee the audit testing performed by audit project team members
• Document audit observations and ensure the observations are appropriately supported with documented evidence from the audit testing
• Coordinate the reporting of the audit observations and management action plans to the patient care area management
• Maintain relationships with external business partners and ensures program policies and objectives are effectively communicated to the public and internal stakeholders

Subject Matter Expert

• Participate as a subject matter expert in committees for strategic transformation and operational process improvement projects across the organization providing advice and suggestions related to auditing, quality improvement and reporting
• Conduct research on trends in the governance, risks and controls field and share findings with the Internal Audit Services team and update Status of Management Action Plans
• Prepare the yearly common themes report for reporting to the Senior Management
• Independently develop and deliver formal and informal presentations about the audit process to patient care teams, including front line staff, supervisors, managers and directors
• Participate in the promotion of governance, risk management and internal controls education and outreach activities, such as fraud awareness and Internal Audit Awareness days
• Performs other related duties as assigned

What the role requires:

• Bachelor’s degree or a combination of equivalent education and experience in patient care quality.
• Minimum of 5 years’ experience in patient care auditing or professional standards, and working with various policies, and procedures which include 3 years of demonstrated experience in program leadership and planning. An equivalent combination of education and/or experience may be considered
• Strong knowledge of healthcare practice, regulations, and standards, compliance programs, risk management, performance improvement systems, and knowledge of the emergency services industry
• Comprehensive knowledge of risk management and of auditing principles and practice
• Knowledge of Collaborative Culture of Safety concepts and methodology is an asset
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Experience working in a project environment with sound knowledge of project management methods and practice
• Experience with integrating software or new technologies into business processes would be an asset

Skills/Abilities:

• Ability to effectively communicate with senior management on complex and sensitive issues
• Strong analytical, problem solving, and inquiry skills
• Ability to work as a part of a team and independently
• Ability to write clear and concise reports and make formal presentations to senior management and stakeholders
• Demonstrated ability to work collaboratively and effectively within an interdisciplinary team setting and across organizational boundaries, including a variety of management levels and corporate, community and provincial stakeholders
• Excellent problem solver with the ability to formulate effective approaches to program and policy development and quality improvement
• Ability to work independently with minimal direction and to influence without authority
• Excellent computer skills utilizing MS Office (e.g., Word, Excel, Access, PowerPoint, Outlook)
• Demonstrated political acuity, diplomacy, and strong interpersonal skills

Perks @ Peel and why you will love working for us: 

• Comprehensive Health, Dental, Vision benefit plan (effective start date)
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.   

Interview: Our recruitment process will be completed with video conference technology.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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