Full-Time Clinic Administrator
Job Description
Kind Clinic is seeking a Clinic Administrator for our Central Austin Clinic. This role will report to the Director of Clinical Operations. Direct reports to the Clinic Administrator include the various Team Leads at the Clinic.
Duties and responsibilities
· Oversees daily operations of clinic, including but not limited to services, site policies, staff development, and patient flow.
· Practices a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and sensitivity, cultural competence and access to care.
· Works with administration and clinic medical staff to ensure quality patient care and services are delivered in a supportive, gender-affirming, and sex-positive environment.
· Provides leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff.
· Ensures staff understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, mandatory reporting protocols, consent, infection control protocols, and applicable OSHA safety standards.
· Provides direct feedback to team members to enhance quality, accuracy, and client satisfaction with the services clients receive
· Effectively coaches team members on ways to improve customer service.[BW1] [BW2]
· Develops and supports processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyzes for opportunities; involves staff and physicians in developing a plan for improvement when necessary.
· Conducts site staff meetings and participates in provider, practice improvement and other meetings as needed.
· Fosters a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.
· Reports team member concerns and ideas to management.
· Routinely communicates information to team members regarding administrative operations.
· Monitors staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.
· Maintains a system of confidentiality according to clinic’s policies and procedures and HIPAA guidelines.
· Assists with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to organization-wide policies/standardizations.
· Manages the operational and fiscal activities of the site to include staffing levels, budgets, and financial and operating goals and plans, and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
· Manages clinic activities related to federal and state funding sources and grants and ensures compliance with associated rules and regulations.
· Assesses quality of and coordinates patient care services with patients, staff, physicians, and other providers.
· Manages upkeep of facility in conjunction with administration team.
· Maintains a work environment free of unlawful harassment and discrimination.
· Prepares and analyzes reports on health center operations as needed.
· As a member of management, ensures achievement of agency goals, vision and mission.
· Fosters teamwork within the clinic
How to Apply
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