Job Description

Job Summary:

Rhode Island School of Design (RISD) seeks a Counseling & Psychological Services Assistant to join the Counseling & Psychological Services (CAPS) team. CAPS provides a range of mental health services to support the unique needs of art and design students, which include objective and non-judgmental counseling, individual and group therapy, 24/7 crisis referral services, as well as tools and resources to build campus-wide awareness/understanding of mental health issues. Learn more about RISD Health and Wellness.

The CAPS Assistant is a highly-valued member of the CAPS team who serves as the point of initial contact for the office. The CAPS Assistant is essential in the smooth running of the daily operations of CAPS including scheduling, reception, problem-solving, records management, and communication within the office. Responsible for greeting people who contact CAPS, answering their questions, and directing them to the appropriate resources.

The successful candidate will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities.

Essential Functions:

• Greet student clients and check them in for appointments. Oversee clients’ self-administration of pre-session assessments using both iPad and paper-pencil methods. Schedule appointments and manage calendars of director, clinical staff, and trainees.
• Respond to or escalate urgent phone calls, emails and walk-ins as they arise.
• With a basic understanding of EMR systems (i.e. Titanium), responsible for entering, maintaining and verifying accuracy of student electronic medical records and data, including creating client files, sending appointment reminders, and scanning and adding relevant documents to client files.
• Answer the phone and respond to voicemails and emails sent to the counseling account in a timely and thorough manner; File online insurance referrals for students, as needed; Handle faxes and other sensitive medical information.
•  Ensure that student confidential information is treated with sensitivity, and that each individual is treated respectfully
• Provide regular, ongoing data and trend information to the director and the clinical staff regarding scheduling and appointment flow.
• Highlight areas of concern and or opportunity.
• Open and close the office each day, including preparing of the waiting area, unlocking rooms and offices, opening the locked file storage area, turning on office equipment, etc.
• Track use of office supplies and order necessary items. Monitor the physical space and report problems/ file work orders for issues with electrical, HVAC, windows, locks, plumbing, etc. Coordinate and facilitate equipment issuances, upgrades and repairs with IT support, including timely replacement of computers and phones, maintenance of software (including the Titanium EMR), and other needs such as digital storage and backup, projector and speakers, etc.
• Monitor the office credit card account and process paperwork for payments, collect receipts, and submit monthly credit card reports for approval.
• Coordinate and facilitate the logistical and arrangements for CAPS hosted events such as meetings, training, programming, etc.

Required Knowledge/Skills/Experience

• Demonstrate cultural sensitivity and work effectively with multiple diverse populations.
• Sensitivity to confidentiality and ability to handle confidential information.
• Ability to perform job responsibilities with limited supervision.
• Demonstrated ability to work well under pressure; take initiative and prioritize tasks; problem solve; work both independently and as part of a team
• Effective time management and punctuality are necessary.
• Ability to be patient with individuals who are experiencing psychological crises and appropriately connect them with clinical staff.
•  Ability to communicate effectively verbally and in writing to a variety of individuals.
• Display exceptional customer service skills; maintain and exercise sound judgment and discretion in handling confidential information;.
• Ability to analyze usage information and report problems and concerns effectively.
• Ability to use copier, fax, multi-line phones, and MAC computer skills, MS Office (Word, Excel, PowerPoint),and Google Suite skills required, internet, and EMR.
• With an understanding of policies and practices, creatively solve issues and challenges and explore opportunities for efficiencies.
• High school diploma is required.
• Minimum of 2 years of experience providing administrative office support, preferably in a medical or health setting.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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