Job Description

LOCATION

This job is fully remote eligible within the United States. Local candidates to Jacksonville, FL will have a hybrid schedule with flexibility to work remote up to 3 days per week.

SUMMARY

Serves as a senior contributor with expertise in development and client support. Acts independently or as a member of a project team responsible for providing technical guidance concerning Black Knight’s Empower product. You will thrive in this role if you are a strong troubleshooter, have excellent interpersonal skills and are a collaborative and proactive problem solver.

RESPONSIBILITIES

• Utilize Microsoft Dynamics 365 to create and resolve support tickets via internal partners, phone, email, and click to chat, consistently ensuring high quality while meeting established SLAs
• Thoroughly document customer ticket and profile and notate any follow up expectations
• Utilize trainings and practical experience to continually grow technical abilities and product knowledge
• Utilize advanced troubleshooting methods to provide technical software and application support to our external customers
• Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
• Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
• Works closely with internal teams representing the client’s production issues related to Empower
• Uses development expertise to resolve high-level and high-priority technical issues for the client
• Performs data repairs within SQL on daily basis
• Analyze and read code to ensure client requirements are met
• Consults directly with the client and may travel to the client site
• Performs other related duties as assigned

MINIMUM REQUIREMENTS

• Bachelor’s degree or the equivalent combination of education, training, or work experience
• Requires 7+ years of analytical and/or technical consulting experience
• Experience working in a technical client facing role
• Mortgage industry experience
• Thoroughly document customer ticket and profile and notate any follow up expectations
• Utilize trainings and practical experience to continually grow technical abilities and product knowledge
• Development experience in C# or other Microsoft development technologies
• SQL knowledge/experience

PREFERRED QUALIFICATIONS

• Experience with Empower or other LOS
• Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
• Proficiency in quality management methods, tools, and technologies
• Awareness of system-development protocol
• Mortgage industry experience
• Experience with Black Knight products, services, and capabilities

Black Knight carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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