Full-Time Treasury Service Analyst (Req#2197)
Job Description
The Treasury Services Analyst would be responsible for supporting internal (Sales & RM) and external customers.
The Treasury Services Analyst should collaborate with their sales representatives for direction when onboarding a new customer. The Treasury Services Analyst will have control over the onboarding process and judge when it is appropriate to include internal business partners, product, and training. The Treasury Services Analyst should independently be able to identify new service needs for clients and implement. The analyst should be able to look for ways to improve processes and procedures to make the reporting functions run more effectively and efficiently.
Major responsibilities include but are not limited to:
Onboarding new customers
- Act as a project manager to coordinate a smooth onboarding experience for new clients. This would include synchronizing account opening with the lending assistant and the creation and collection of the appropriate agreements with the customer to set up Treasury services
- Work closely with Implementation & Training to ensure that the services are set up properly and client is trained as needed
- Maintain quality of paperwork and timeliness of implementations
Customer Support
- Independently provide account management, client servicing including maintenance to existing services to the customers
- Research, analyze, and resolve a wide range of treasury, cash management and or depository products and services issues of varying complexity
- Able to prioritize workflow
- Provide high-quality support for customer needs
Sales Support
- Responsible for assisting in preparation of sales presentations, RFPs, pricing, set-up forms, demos, portfolio / pricing maintenance
- Able to provide back-up support while sales representative is away from the office with clients
- Able to effectively support multiple sales representatives
Education and Experience
- 3-7 years previous experience working in Treasury/Cash Management sales, product, service, reporting or implementation
- Must be comfortable working directly with clients both in-person and over the phone/email
- Have a strong working knowledge of Treasury/Cash Management services
- Must be able to work independently and in a team environment
- Excellent written and verbal communications skills; must be able to adapt and tailor message to audience (Sales, Product, Operations, and Client)
- Must have superior follow through, be highly organized and be efficient with time management
- Advanced skills with Microsoft Applications
- Experience in analyzing, running, and auditing sales & incentive reporting a plus
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
If you will like to learn more and apply, use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2197/?utm_medium=jobshare41 total views, 0 today