Job Description

Licensing Qualification Specialist (Public Service Representative 4)

Salary Range: $2,823 – $4,073

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office in Salem, OR is recruiting for a Customer Service Representative to provide assistance to the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards/councils/programs, using independent judgement, and assisting with determination of applicant qualifications for authorization and renewals, by interpreting statute, administrative rule, and OHA/PHD/HLO polices, and procedures.

This is a full-time, permanent position and is represented by a union, SEIU.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.

What you will do!

You will respond to general inquiries and organize and maintain filing system and computerized record.

You will assess appropriate fees and process financial transactions.

You will review and evaluate and supporting documentation to determine eligibility and send notification.

You will assist with the development and onboarding of legislatively assigned boards/councils/programs.

You will coordinate with others to obtain and share licensing and database information as well as resolve discrepancies between current process and new policy, rules, law.

This position is not eligible to work remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. This position may also require a higher level of oversight with direct supervision, access to hardcopy files, financial transactions, or office resources.

What’s in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

• We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
• Paid Leave Days:

• 11 paid holidays each year
• 3 additional paid “Personal Business Days” each year
• 8 hours of paid sick leave accumulated every month
• Progressive vacation leave accrual with increases every 5 years

• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here, to learn more about OHA’s mission, vision and core values.

WHAT WE ARE LOOKING FOR:

• Three (3) years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
• Preference will be given for experience providing service in an area of public health and/or licensing.
• Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
• Ability to communicate clearly, both verbally and in writing.
• Must be able to multi-task in a fast-paced environment.
• Possess excellent computer data entry skills to enter information into office database.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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