Job Description

You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Excited about this role, but don’t meet 100% of the expected qualifications listed above? We’d still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact 

re********@ca*****************.org











, we’d be happy to connect!

Wage:

$82,000 – $92,000 / year

Benefits:

Medical, dental, life, fleixble spending, EAP, retirement & vol benefits including vision, ltd, life insurance, critical illness, injury accident & ID theft protection. 13 paid holidays, 12 days of vacation, 8 sick days. Bereavement leave, education assistance program. Disrectionary longevity award of 1.5% of annual salary starting after 5 years of service.

Position Summary:

Under the supervision of the North Central Director, the Crisis Services Manager provides clinical supervision to DCR staff and participates in administrative and human resource activities to support the program and service delivery.

Responsibilities:

Program Administrative Activities

• Assists in establishing standards and procedures for Designated Crisis Responder (DCR) service delivery
• Provides clinical and administrative supervision to assigned DCR staff
• Oversees credentialing and license status of staff assigned
• Assists with case record reviews for quality and appropriateness of service delivery, participating in preparation and audit activities as required
• Assures that Crisis Services operates in compliance with contracts, licensing, and relevant regulatory requirements
• At the discretion of Wenatchee Director, attends community meetings related to DCR service delivery
• Oversees DCR Schedule directly or through designee to ensure DCR coverage is available 24 hours per day, 7 days per week.
• Works with administration to ensure quality clinical services are provided
• Works with administration to ensure clinical documentation completed by staff meets agency and funder requirements and requirements specified by RCW, WAC, and DCR Protocols.
• Attends unit staff meetings, clinical team meetings, Management Team meetings and Quality Improvement meetings
• Provides direct clinical services to individuals in crisis as required with emphasis on ensuring clinical coverage.

Supervises clinical staff

• Assigns, supervises and monitors clinical activities of supervisees through individual and group supervision, review of clinical records
• Helps with recruitment and selection of clinical staff
• Orients and trains new employees; ensures all yearly required agency and state training is completed in a timely manner.
• Provides on the job training and facilitates other staff development opportunities
• Evaluates staff performance annually
• Ensures accurate and timely documentation and submission of hours / timesheets
• Ensures staff performance meets agency productivity and documentation requirements
• Develops and implements corrective action plans with staff to address performance issues, as indicated
• Coordinates with Agency Human Resources as required regarding personnel actions
• Embraces utilization of evidence based practices as applicable to populations served and commits to implementation of EBPs in accordance with fidelity requirements.
• Works collaboratively with Agency Director, Director of Community Integration, and Mobile Crisis Intervention leaderships to increase clinician knowledge, understanding and commitment to effective teamwork accordance with agency standards.

Perform other duties as required

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education

• Masters Degree in Counseling, or related Behavioral Health Sciences

Experience

• 1 to 2 years experience in direct supervision experience
• At least 5 years experience in Clinical or Community Mental Health setting with individuals with serious mental illness
• At least 2 years experience delivering crisis services.
• Training in working with special populations (children, older adults, etc.)
• Training in evidence based practices is desired

Special Skills

• Possess and utilize effective verbal and written communication skills.
• Ability to be self-motivated, work independently and as a team member
• Ability to represent the agency in a professional manner within the community
• Bilingual (English/Spanish) preferred, but not required
• Uses a strength based approach with staff and promotes a positive work environment
• Ability to work beyond 40 hours when needed as part of salaried, exempt, managerial position.

Licensure, Registration, Certification

• Valid Washington State drivers license and agency required minimum liability insurance
• Licensed as a Clinical Social Worker or Mental Health Counselor preferred
• Obtained, eligible, or meets eligibility requirements for Approved Clinical Supervisor (ACS) credential.

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required
• Position must live within 30 minutes of job site

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Crisis Services, full-time, Program Manager, Washington state, and Wenatchee. Salaries: 80,000 - 100,000.

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