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7 Jun 2023

Full-Time Call Center Rep

Ascension Health – Posted by Holyman101 Anywhere

Job Description

Call Center Representatives are the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; develop and enhance good customer relationships, understand our purpose and communicate effectively and timely.

Job Description Qualifications:

High School diploma, GED or equivalent

Minimum 1 year call center or customer service experience

Computer knowledge and skills in Microsoft, Gmail, Excel and Drive

Ability to maintain the confidentiality of customer and company information

Responding to inquires and concerns in a timely manner

Working within team atmosphere

Punctual

Bi-lingual a plus

Experience dealing with the public Ability to multi-task set priorities and manage time efficiently

Able to sit at computer and/or laptop for periods of time along with typing on keyboard, usage of headset to answer calls, able to use telephone and/or cellular phone

Responsibilities : answer incoming calls within company established guidelines to provide prompt and courteous service to callers

Assist customers calling to purchase tickets for show dates/times with accuracy and efficiency

Seize opportunities to upsell when arises

Communicate with customers regarding service issues, questions, being polite and courteous

Close sell with complete and accurate information regarding each phone call detailed in order

Detailed information communicated to supervisor with an questions, comments, refund requests from customers

Maintain high priority confidentiality on customer credit card information.

Outbound cold calling to various businesses for placement of coupons

Following posted office schedule

Absence Request for days off or appointments must be submitted two weeks in advance. Reporting off no less than two (2) hours before your shift to supervisor by telephone, text and email

Share this role online (there may be a referral fee*)

How to Apply

Have a copy of your resume emailed to admin@recruitingsdepts.org

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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