Job Description

SUMMARY:

**This recruitment will be used to fill 1 Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) position. The TLT/SDA is anticipated to end July 26, 2024, with possibility of extension.

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division.

If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup.

The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience.

This is a hybrid position that is primarily telecommuting with a rotating schedule in the office.

JOB DUTIES:

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

Permit Application Screening, Intake, and issuance:

• Research property records; read and interpret maps, plans, and legal descriptions.
• Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.
• Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.
• Explain, calculate, and collect permit fees from customers.
• Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.
• Work closely with all levels of staff in King County to accomplish primary objectives.
• Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.
• Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.

Customer Service:

• Provide helpful and respectful customer service to citizens and County employees.
• Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division’s available customer service options.
• Explain application submittal requirements, application procedures, permitting processes and timelines.
• Help customers who are upset or angry by communicating in a positive and professional manner.
• Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.

Other duties:

• Collaborate with workgroup and Division staff working toward continuous improvement of customer services.
• Maintain Permitting records in accordance with policies and procedures.
• As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.
• Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:

Minimum Qualifications:

• Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions.
• Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
• Demonstrated ability to work as an effective team member in a highly collaborative environment.
• Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.
• Demonstrate excellent communication skills both verbal and written.
• Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, and CRM.
• Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.
• Experience using initiative and judgement interpreting policies, rules, and guidelines.
• Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
• Exceptional organization skills with superior attention to details and accurate work output.
• Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
• Demonstrate the ability to use critical thinking to solve problems with minimal supervision.
• Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.

Desired Qualifications:

• Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating, and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.
• Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
• Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
• Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.
• International Code Council recognition as a Certified Permit Technician.

Necessary special requirements:

• Must be able to bend, stoop, lift and carry up to 30 pounds, including large, rolled plans.
• Must be able to move from workstation to workstation, sitting, standing, and reaching throughout the workday in a fast-paced environment.

SUPPLEMENTAL INFORMATION:

Applicants who pass the initial screening will be invited to interview the week of September 18, 2023.

If selected to move forward, you will be invited to come back the week of September 25, 2023, for a final interview.

Currently we are filling 1 Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment.

Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable.

This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.

Who May Apply: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.

Work Schedule: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible.

Forms and Materials: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.

Selection Process: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews.  Interviews will be conducted via Teams.  Reference checks and file reviews will be conducted.

Union Membership:  PROTEC17

For more information regarding this recruitment, please contact:
Vivienne Swai
Human Resources Analyst
206-477-1538
vs***@ki********.gov

Teleworking Requirement
This is a hybrid position. The work associated with this position will be performed by teleworking, onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division’s available customer service options.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment.

Forbes recently named King County as one of Washington State’s best employers. 

Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play. 

Guided by our “True North“, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles–we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

How to Apply

Job Categories: Equal Opportunities. Job Types: Temporary. Job Tags: $33.35 - $42.28 Hourly. Salaries: 60,000 - 80,000.

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