Job Description

JOB DESCRIPTION

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Milestone Logistics Operator L3 is responsible for safely moving all “the parts” in to, out of and around the warehouse and data center environment using a variety of technology and equipment to support the Logistics Team in the daily execution of service operations to the set standards and ensuring compliance to support excellent service quality and customer engagement. This includes the shipping/receiving, storage, distribution and cycle counting of data center material. This role is a full time, onsite position in an environment that consists of a large warehouse, data center and internal transport services.

How You Will Make an Impact

• Provide supervisor leadership support to designated team members during shift assignments
• Act as a Leadership POC to the Client and other operational teams for service assistance and escalations; ensuring proactive customer service support to the Client and other operational teams as required
• Assist the Team Lead in the development and implementation of goals, objectives, policies, and priorities of the service
• Oversee and supervise 3 – 4 logistics personnel for assigned operations
• Direct and review work plan for assigned staff within assigned area
• Assist the Team Lead in the 1 to 1 performance management and coaching of assigned Team members
• Ensure all operations are conducted in a proactive, compliant and effective manner
• Ensure compliance of operational execution in line with Standard Operating Practices and Work Instructions
• Maintain strict inventory control and conduct accurate system transactions
• Ensure accurate and timely shipments and receipts
• Assists in monthly and/or annual physical inventories; provides inventory reports
• Identify, document, and implement opportunities for continuous improvement
• Keep a strong working knowledge of all operating systems pertaining to the work area
• Transport inventory by hand, material handling equipment (i.e. forklifts or pallet jacks) and box truck (No commercial driver’s license required) in accordance with all safety procedures and protocol
• Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
• Commit to excellence in your contribution to overall Service Delivery
• Work alongside Team members to assist in workload execution, monitor quality, observer areas for improvement and support service knowledge growth
• Lead the implementation and maintenance of 5S standard within all operational areas
• Escalate all areas of service non-compliance in a timely and effective manner to support investigation and remediation
• Ensure the participation of assigned Team members in all assigned in training to support the execution of their assigned responsibilities

What You Will Need to Succeed

• Current valid driver’s license and ability to pass a Motor Vehicle Record Check
• Ability to pass a Department of Transportation (DOT) Medical Card physical exam (US only)
• Demonstrate a willingness to be challenged and learn new skills
  • Inventory control skills, manage priorities and workflow
  • Computer, iPad, and iPhone literate
• Ability to work in a physical labour dynamic work environment
• Ability to work with instruction as part of a larger team
• Initiative to complete tasks as assigned independent of the team
• Agility to manage changing workload priorities as directed
• Ensure a positive, respectful, and professional attitude in everything you do
• Competency in understanding and performing workplace safety basics
• Good written and verbal communication skills
• Excellent Customer Service skills
• Able to safely lift and move a minimum of fifty (50) pounds and can stand the duration of the shift
• Align with our Milestone Core Values of sense of urgency, collaboration, open honest respectful communication, do what we say and going above and beyond

Preferred Qualifications:

• HS Diploma or GED
• 3+ years of experience in warehouse, inventory, or related field
• 6+ months in a supervisory or leadership role
• Proficient in MS Office (specifically Excel)
• Excellent customer service and relationship management skills
• Knowledge of warehouse operations, inventory management and client service management
• Excellent written and oral communication skills
• Versatile, flexible, and a willing to work within constantly changing priorities with enthusiasm
• Work independently and as a member of various teams and committees
• Good judgment with the ability to make timely and sound decisions
• Understand all safety requirements and cautions

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.  

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

*Job description is subject to change.   

Job Type: Full-Time

Schedule: M-F, 7:30am-4pm

Compensation: $25.90/hr. (non-negotiable)

How to Apply

Job Types: Full-Time. Job Tags: Inventory, Logistics, and warehouse. Salaries: 40,000 - 60,000.

145 total views, 0 today

Apply for this Job