Job Description

Data Systems Support (Office Specialist 2) – Limited Duration (12 months)

Salary Range: $2,823 – $4,073

This is a full-time, limited duration position. This position is classified and is represented by a union.

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon Women, Infants and Children (WIC) Program  in Portland, OR is recruiting for a Data Systems Support Specialist to provide telephone answer support to the Data Systems team and general office support for all WIC teams during the implementation of the new WIC management information system.

The Oregon Health Authority strategic goal is to end all health inequities by 2030.

OHA values health equity, service excellence, integrity, leadership, partnership, innovation, and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here, to learn more about OHA’s mission, vision, and core values.

OHA values service excellence, leadership, integrity, health equity and partnership.

Most of this work may be performed remotely at an alternative worksite with full access to the needed operating systems and technology. Occasional travel to conduct surveys, attend meetings and conferences is required.

What will you do?
As the Data Systems Support Specialist, you will perform the following duties:

• Answer calls for the WIC data system application support line.
• Serve as the initial point of contact for phone calls from local agency staff regarding use of the WIC data system.
• Forward and triage calls to appropriate Data Systems team member or Office of Information & Security (OIS) staff person for analysis and resolution.
• Serve as back-up for answering the main WIC telephone line.
• Coordinate meetings which include scheduling, reserving rooms, sending Outlook invitations, preparing meeting materials, and taking meeting minutes.
• Send minutes/mailings for regular team and workgroup meetings.
• Order electronic benefit (eWIC) cards and submit local agency card orders to the eWIC contractor for processing.
• Receive overdue breast pump notices from local agencies and compose letters to participants that have not returned rented breast pumps to hospital or local agency by due date.
• Notify local agency coordinators and nutrition consultants of letters sent and track return status; send second notifications to participants when necessary.
• Monitor social media and websites for WIC formula and food sales.
• Evaluate potential fraud cases for follow-up by WIC investigator.

What’s in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

We offer full medical, vision, and dental benefits with paid sick leave, vacation, personal leave, and 10 paid holidays per year plus pension and retirement plans. This position allows for a flexible schedule and a good work-life balance. If you are an experienced office specialist with data systems experience, apply today.

What are we looking for?

Minimum Requirements

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents.

OR

An associate degree.

OR

Graduation from a private school of business with a certificate AND one year of general clerical experience.

Requested Skills

• Customer service experience working with the public on the telephone, routing calls, answering questions, and solving problems.
• Experience taking formal meeting minutes.
• Experience navigating social media websites and using internet search engines.
• Experience promoting a culturally competent and diverse work environment.
• Experience working with Word, Excel, Outlook, and Teams.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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