Full-Time Hotel General Manager
Job Description
Hotel General Manager
Salary Range: $80,000 to $120,000 per year (DOE and state) + Benefits and bonus
The hotel is a hospitality project from Gjelina Group, encompassing a guest house, hotel, event space, and outdoor courtyard – one block from the Boardwalk and Beach in Venice, CA.
The hotel’s interiors are inspired by the utility of traditional boarding houses and private hotels, combining utilitarian and reclaimed materials. The space includes a lower-level outdoor courtyard & event space; central lobby & public space; and guest rooms. Upstairs, multi-room guest suites and expansive shared outdoor terrace.
Furnishings include a selection of vintage finds and custom furniture – and finished with linens, homewares, apothecary goods, ceramics, and pantry items from our home goods shop Gjusta Goods.
POSITION SUMMARY: The general manager oversees all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel.
GENERAL ATTRIBUTES:
- To maintain product and service quality above all else, putting customer’s satisfaction over profit.
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both your managers and your colleagues.
- To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
- To be flexible, responding quickly and positively to changing environments.
- To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel’s services and amenities
- Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
- Always maintain a professional and high-quality service-oriented environment
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports daily and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
- Act as a final decision maker in hiring a key staff.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Ensure prompt email communication with other departments.
- Assist with team member orientation and training within the department.
- Attend meetings as requested and contribute new ideas to the overall success of the operation.
- Inspire the team to achieve high standards of work and guest care.
- Follow all emergency procedures.
- Ensure all guest comments and feedback are acknowledged and followed up promptly
- Supervising and training staff members, when needed
- Communicating all necessary repairs to rooms
- Consistently review department operations to identify any problems, concerns, and opportunities.
- Develop and implement a positive learning environment and supportive training culture.
- Ensure compliance with all labor laws, policies and procedures and address any violations immediately (directly or through management staff).
- Perform other duties and responsibilities as required or requested by management.
SUPERVISORY RESPONSIBILITIES: Responsible for all hotel operations and staff. Supervisory responsibilities include sourcing, hiring, and training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; addressing complaints; employee discipline/coaching and resolving problems.
QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
- Minimum 7 years of hotel management experience.
- Previous experience as a hotel manager, assistant manager, or hotel department manager required
- Demonstrate excellent organizational skills, communication skills, and problem-solving skills
- Proven customer service experience as a manager; strong guest-focused mentality
- High School diploma, general education degree or international equivalent preferred
- Hotel/Hospitality Management degree preferred.
- An operational knowledge and proficiency in Front Office/Hotel System and Microsoft Office suite (Word, Excel, PowerPoint)
- Able to effectively communicate with guests and have strong interpersonal skills and a positive attitude.
- Self-starter with excellent organization, presentation, customer service and communication skills.
- Manage and cultivate a team environment
- Work calmly and effectively under pressure
- Problem solving abilities, be self-motivated, and organized
- Leadership skills with the ability to coach and mentor staff in the department
- Demonstrates good judgment, integrity, trust, ethics, and values.
- Excellent communication skills. (Bi-lingual English and Spanish a Plus, but not required)
- Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
- Strong communication skills (written and verbal).
- Ability to use discretion and provide direction to the team.
- Must have strong work ethic, trust, integrity, and accountability.
- Exceptional time management and organizational skills.
- Ability to provide exceptional guest service that exceeds expectations.
- Ability to exercise independent judgment.
- Detail and action oriented.
- Must be able to follow all safety, health, and sanitation procedures.
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, this position is regularly required to stand and walk for moderate periods of time. The position supervises employees who do the following and on a rare occasion may be required to assist, and thus the Manager on duty and must also have the ability to: regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 45 pounds; occasionally lift and/or move up to 50 to 60 pounds; work with cleaning equipment (vacuum cleaners, etc.); Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENTS: The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate to Quiet with surrounding areas that may be wet, hot/cold, slippery, or humid.
EOE
THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED,SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY,A DIVERSITY WHICH INCLUDES DIFFERENCES IN ,SEX,AGE,RACE,ETHNICITY AND NATIONAL ORIGIN,RANGE OF ABILITIES,SEXUAL ORIENTATION,GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/2833678-763331
How to Apply
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