Full-Time Internal Customer Service Specialist I (Req#1944)
Job Description
• Serves as first line response for incoming internal customer calls
• Accurately and expediently answers inquiries from internal customers on all types of new and existing products and services, drawing on a detailed knowledge base of Bank Operation’s services, policies, and procedures.
• Efficiently performs routine follow-up work and initiates requests for detailed follow-up work.
• Relies on excellent verbal and written communication skills to fulfill internal customer requests and to ensure ultimate external customer satisfaction.
• Ensuring the continuity of superior service levels.
• Creating a common method of access to back operations resources.
• Assures all incoming calls are logged and dealt with immediately or referred to the appropriate support person.
Qualifications:
• Bank Operations experience required
• Basic Microcomputer service experience required
• Basic Microsoft Office support knowledge required
• Database applications knowledge
• High School Diploma or equivalent required, Bachelor’s degree preferred
Work Requirements:
| • Incumbent must be able to work the following schedule: Monday – Friday: 8:30am-5:30pm with Rotating Saturdays |
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
If you are interested to learn more and apply, click on the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1944/?utm_medium=jobshare224 total views, 0 today