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22 Feb 2023
Full-Time Call Center Representative
Job Description
We are seeking a Customer and Agent Support Specialist to provide operational support to Railplus Customers, Evans’ agents and 3rd party carriers.
Essential Job Duties
- Proactively manage shipments from order creation through completion
- Foster relationships with capacity providers and customers
- Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe
- Research and resolve problems in a timely manner
- Ensure all parties are informed of critical information
- Track and trace shipments that are under truck dispatch and/or moving on the CSXI rail network
- Collaborate with Railroad Customer Service Teams
Required Qualifications
- High school diploma or equivalent
- 1+ years of Customer Service Call Center experience
- Transportation logistics experience
- Ability to quickly pivot from one task to another and reprioritize throughout the day
- Excellent customer service, communication, and negotiation skills
- Collaborative team player and relationship builder
- Eager to learn and open to different methods of execution
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Strong typing skills and technically savvy
- Ability to read, speak, write, and understand English in a professional manner
Preferred Qualifications
- In-depth knowledge of intermodal operations
What’s in it for me?
- Medical, dental, and vision insurance
- HSA & FSA
- 401K match
- Paid vacation
- 8 Paid holidays
- The opportunity to work with a team of good humans!
- Flexible schedule
Evans Delivery, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.
How to Apply
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