Job Description

Are you looking for a new challenge within Housing?

Why not join us at GCH?

We’re searching for a Neighbourhood Manager to deliver customer centred case management for key housing issues relating to customers, homes & neighbourhoods.

Location: Home based with travel to our office and locations in Gloucestershire

Salary: £31,930 per annum

Contract type: Permanent, 37 hours per week. We would also consider 2 part time positions, please state this when applying and what hours you would potentially be looking for.

Closing Date:  12^th  February 2023 – Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found.

We think GCH is a great place to work, but don’t just take our word for it…

Gloucestershire’s best place to work? Yes, that’s us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? Guilty.

All of this in just the last couple of months? Ok, we’re showing off.

• Winner of best place to work in Gloucestershire 2022 at SoGlos Awards.
• Recognised as an inclusive employer through the Inclusivity Works Award
• Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2022.

We’re an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re looking for people who care as much as we do about delivering customer focused services. So where do you come in?

The Role

• Managing a Patch – customer-centric, fostering a positive customer experience throughout the customer journey within a patch.
• Customer Service – takes personal responsibility and ownership of the customer experience.
• Solution focussed – a positive attitude to seeking solutions for customers, learning from mistakes and responding to change constructively and effectively
• Multi-agency Working – collaborative, readily sharing knowledge, information and learning and actively seeking out opportunities to work with colleagues and stakeholders to develop ideas and solutions and improve services.
• Community focus – developing and implementing inclusive customer engagement and community activities

#SeeYourselfAtGCH

What is important to us is that you bring a desire to make a positive impact on people’s lives through our communications, approaching the role in a way that aligns with our values of pride, quality, integrity, and innovation.

You will join a newly formed, ambitious, and super supportive team, working together on our mission to create inclusive, engaging, and timely communications to our customers.

About Gloucester City Homes

Our customers are at the very heart of what we do and how we do it. That doesn’t stop at the front-line services we provide and is key to how we communicate at GCH.

At GCH, we celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. This means we actively encourage people from underrepresented backgrounds to apply and we do not discriminate based on age, disability, sex, race, religion or belief, gender identity, sexual orientation, or marital status. We are a family-friendly employer with a culture based on our values of pride, quality, integrity and innovation.

GCH and is a great place to work, offering a range of excellent benefits.

• Trust-based working
• 30 days holiday per annum
• Buying & selling of holidays
• Life Event leave
• Access to a benefits portal
• Competitive salary,
• Social Housing pension scheme,
• Employee wellbeing package,
• Healthcare plan,
• Employee Assistance Programme
• Cycle to work scheme
• Volunteering day of your choice
• Learning and development opportunities

Application Information

For more information on the role accountabilities and skills required, please check out the job description. If you have any questions or would like to discuss the post further, please contact – Paul Reilly on 01452 833110

How to Apply: Working for GCH – Vacancies and how to work for GCH

Gloucester City Homes is committed to equal opportunities and actively encourages applications from all sections of the community.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Community Focussed, Home Based, Housing Officer, Managing a patch, and  customer service. Salaries: 20,000 - 40,000.

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