SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.

Primary Purpose:

Develops and manages relationships with large and commercial, industrial and public sector customers throughout the Company’s service territory. Acts as a single point of contact ensuring customers are informed and comply with all applicable service options, tariffs and rules while strategically offering customers energy solutions and value-added services in the form of various program offerings, rate options and new technologies. Manages all customer’s operational service-related demands including supporting customers during Public Safety Power Shutoffs or other emergency situations such as customer outages or Emergency Operations Center activations.

Duties and Responsibilities:

• Establishes and manages collaborative, mutually beneficial relationships with SDG&E’s large commercial, industrial and public sector customers. Acts as Company consultant offering customers value added services to meet their energy needs and responds to customer billing inquiries, infrastructure questions, rate issues, new program offerings and other energy related issues. Provides customer education to ensures customer commitment on various program offerings (Energy Efficiency, Demand Response, Clean Transportation, advanced clean technologies) or other services. Serves as internal liaison between the utility and customers – building and maintaining positive collaborative relationships across multiple internal business units including but not limited to Customer Programs, Regional Operations, Outreach, Billing, Regional Public Affairs, Community Relations, Marketing & Communications, Electric Distribution and Operations, Design and Project Management, Transmission Engineering, Regulatory, Legal, Electric System Planning and Electric Engineering.
• Provides market intelligence including competitive threats; technical developments; industry trends and the impacts of utility policies, government legislation and GHG regulation; Company initiatives and offerings from the customer’s perspective. Proposes strategies, tactics and new program ideas and partners with staff to enhance the utility’s competitive position in a current or new market and advises customers on emerging technologies and alternative energy options. Identifies key customer issues and elevates them to the appropriate executive level within the utility for consideration of impact on long range strategies. Collaborates with internal departments, stakeholders and cross-functional teams around strategic planning, process improvements and the development & implementation of new and innovative best practices.
• Leads education efforts with customers on complex tariff and regulatory issues. Negotiates and executes all required regulatory contracts, agreements and terms of service. Develops financial analyses for customers to assist with customer energy budget projections. Mobilizes customer support for regulatory and legislative initiatives, typically under tight deadlines. Serves critical role by persuading customers to write support letters and/or participate in regulatory workshops. Provides input to regulatory strategy that reflects customer concerns surrounding rate issues and proposed tariff changes.
• Maintains a detailed customer information database and reports on metrics using a Customer Relationships management (CRM) and other tools.
• Performs other duties as assigned (no more than 5% of duties).

Required Qualifications:

• Bachelor’s Degree Engineering, Business, Marketing, Finance, Public Affairs, Communications or other related field of study or equivalent training and/or experience.
• 5 years experience in customer service, account management, billing, regulatory, sales position, or related experience, including utility or electric industry experience
• Must reside in Southern California or be willing to relocate upon hire.
• We offer a hybrid work environment. Although the schedule may vary, typically this will allow you to work from the office two to three days per week and work remotely on the remaining workdays.

Skills and Abilities:

• Knowledge of overall Company operations and customer offerings, departmental operations and related processes including natural gas and electric end-use applications and equipment.
• Ability to clearly articulate technical and non-technical information and convey messages across audiences, utilizing formal and informal communication modes such as presentations, written documents, and one-on-one conversations.
• Knowledge of customer management with understanding of customer attitudes and needs and how customers make purchasing decisions (i.e., operational needs, financial/pay-back requirements, budgeting cycles, technological preferences and biases, etc.).
• Ability to perform qualitative and quantitative analysis for customer projects that have a variety of alternative options. Working knowledge of the technical and economic impacts to the customer for the implementation of various energy options for their equipment. Able to provide input to the customer for various rates, tariff options and energy programs.
• Project management principles knowledge including managing scope, schedule, budget, risks, compliance.
• Working knowledge and understanding of computers, Windows applications (Word, Excel, PowerPoint, Visio, Sharepoint), and customer database software.

License and Certifications:

• Certified Energy Manager (CEM) is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status