Job Description

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Title:                  Casework Coordinator

Service:                    Devon Supported Housing Service

Location:                  Exeter

Salary:                      £22,440- £23,812 per annum

Hours:                      Full-time 37.5 hours

Working Pattern:     5 days a week, participate in an out of hours call rota.

Responsible to:       Service Manager Devon Supported Housing

Additional info;   

• On-call (1 in 7 weeks), £100/week when on-call
• This role requires the candidate to have a car (Parking paid if visiting different projects during the working day)

Responsible for

The Casework Coordinator is expected to hold day to day responsibility for managing referrals, assessing and supporting clients in a way that allows them to maintain accommodation, manage personal finances and make positive changes in their life.

Key Responsibilities 

• Build positive and effective working relationships and agreements with relevant external agencies. 

• Progress and track referrals made into the service and outcomes for service users moving on from service. 

• Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual clients’ needs and self-selected aspirations.  

• Give clients emotional support, information and provide an enabling service so that they can be signposted to and access appropriate services.

• Participate in an on-call rota system providing support to clients outside of core working hours.

Person Specification ​

• Understanding of the causes of homelessness and social exclusion and approaches which seek to address these
• Understanding of trauma and domestic abuse/victim support

• Ability to undertake Needs Assessment and Planning for people with complex social needs which includes taking a lead on multi agency working and partnership

• Working with people with complex needs and challenging behavior

• Have a full driving license and access to a car for work purposes

Please find the full job description here.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 25 days annual leave, increasing to 27 after 3 years continuous employment
• 30% staff discount at Julian House charity shops and 20% discount at bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about this role, please get in touch with Vishnupriya (Resourcing Assistant) on 07720737770. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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