Full-Time Technical Account Manager
Job Description
Beacon Platform was founded in 2014 by Kirat Singh and Mark Higgins, industry leaders in building and designing enterprise-scale trading, analytics, and risk management platforms. Our products enable financial institutions of all sizes to operationalize front-office development at enterprise scale on the cloud. The Platform consists of Beacon Front Office Suite for cross-asset management of trades, positions and risk, and Beacon Core, an integrated development and operating platform that enables quants and software engineers to collaboratively develop and continuously deploy business solutions. Beacon’s open architecture and transparent source-code model empower clients to achieve their business goals while maintaining unparalleled ownership of the full technology stack.
Position Overview
We’re looking for a Technical Account Manager to manage relationships with clients and help them drive value from Beacon Platform by understanding their needs and focusing on technical solutions. This differs from a standard AM role due to the technical nature and the emphasis on a background in development and an understanding of the financial space.
What You’ll Do
- Proactively manage relationships with a small portfolio of clients throughout their Beacon journey (signing, onboarding, go-live, etc.). Conduct regular touchpoints and business reviews to discuss client needs, support, and insights.
- Develop expertise about your clients, their business, and their use of Beacon; build internal knowledge/health metrics/reporting about your clients and scale across Beacon Sales, Product Management/Engineering, Client Support, etc.
- Work closely with clients and Beacon Client Support to resolve technical incidents and questions.
- Work closely with the Sales and Account Management team to understand client needs, drive feature adoption/user expansion, and uncover opportunities for client projects/professional services.
- Work with Beacon Product Management/Engineering to champion the interests of their clients and inform product roadmap and feature request decisions based on the Voice of the Customer.
- Drive adoption and expansion by supporting the rollout of new features and helping the customer set and achieve objectives with Beacon Platform; coach customers on best practices to get the most out of the platform.
What We’re Looking For
- 5+ years of experience with a relevant software vendor, consultancy, or market participant; ideally in a customer support, technical account management, or software development role
- Experience managing relationships with clients/stakeholders and managing external projects
- Experience in the financial space (trading, risk management, hedge funds, etc.)
- Experience with at least one of the following languages is a must: C++. Rust, Python
- Experience with SDLC tools and agile development
- Strong analytical and problem-solving skills; hands-on approach to resolving technical issues
- Excellent verbal and written communication skills; strong attention to detail
- Persistence and adaptability – expect and embrace change and challenges in a start-up environment
What Will Make You Stand Out
- Experience with cloud infrastructure, Docker, Linux administration
- Knowledge of fixed income, equity, and FX/IR/commodity derivative markets
Expected Salary Range: $150,000-$175,000
What You’ll Love About Beacon
- Unlimited PTO – This isn’t your typical unlimited PTO plan. All employees take at least 20 days off a year. After that? Take the time off you need to strike the perfect work/life balance for you.
- 10 paid company holidays
- 401k match
- Charitable donation match
- Access to Udemy – An online learning and teaching marketplace with over 185,000 courses. Learn programming, marketing, data science, or brush up on your public speaking and writing skills.
- Startup Culture – Our employees have a voice and can make a big impact across the organization. A lot of people in large companies don’t feel connected to what they’re doing and feel like they’re put in a box. Here you will have the freedom to be creative and innovative. We’re looking for smart and driven people to help get us to the next level.
Beacon does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Beacon encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Beacon Platform participates in eVerify
How to Apply
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