The Division of Family & Community Services is seeking to hire an Office Assistant at the Family and Community Resource Center located in Elgin, Illinois. Under general supervision, reviews complex material to be keyboarded, processed, and filed. Keyboards have a variety of routine forms, form letters, cards, and records. Edits Authorization and Transmittal of Assistance Action forms received from casework staff. Edits Authorization and Transmittal of Assistance Action forms received from casework staff. Serves as a receptionist. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contact with the public, advocacy groups, customers, and community organizations. Maintains files of forms, reports, and supplies.
Job Responsibilities
1. Keyboards complex materials such as resumes for clients, weekly and monthly statistical reports, unit meeting minutes, and vouchers for clients in training.
2. Edits Authorization and Transmittal of Assistance Action forms received from casework staff.
3. Conducts computer clearance for welfare savings due to clients obtaining employment, receiving unemployment benefits, or non-cooperation.
4. Serves as a receptionist.
5. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contact with the public, advocacy groups, customers, and community organizations.
6. Keyboards have a variety of routine forms, form letters, cards, and records.
7. Issues new or replacement LINK cards to clients, maintains records of card numbers issued or voided and completes computerized transactions to communicate activation of the card to the EBT contractor.
8. Maintains files of forms, reports, and supplies.
9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires knowledge, skill, and mental development equivalent to completion of high school.
2. Requires one (1) year of related office experience.
3. Requires ability to keyboard accurately at 35 wpm.
4. Requires the ability to speak, read and write in Spanish at a colloquial skill level.
About the Agency
The Illinois Department of Human Services serves families in need across Illinois. Our mission is to provide equitable access to social services, support programs, and resources to enhance the lives of all whom we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency, and Kindness.
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