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8 Sep 2022

Full-Time Customer Service, Business Team Specialist (Req#844)

Eastern Bank – Posted by Eastern Bank Lynn, Massachusetts, United States

Job Description

Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail.   The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.

Responsibilities: 

  • Provides a high level of service to all business banking and commercial banking clients.
  • Handles all inbound business banking call volume for the Customer Service Center
  • Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
  • Must maintain a detailed knowledge base of bank’s products, services, policies, procedures, and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
  • Keeps management apprised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.

Education and Experience

  • Associate’s Degree or related knowledge/skills base gained through experience preferred.
  • Previous Business/Commercial Banking experience preferred
  • Customer service experience in a fast-paced environment is preferred
  • Proven previous job stability a must

Skills/Knowledge

  • Familiarity with cash management products and services is a plus
  • Computer proficiency, including web navigation and keyboarding skills a must
  • Excellent oral and written communication skills
  • Superior customer service skills required
  • Proficient with online banking, internet terminologies, and navigation
  • Ability to learn new concepts quickly and easily in a fast-growing environment

Previous success hiring people with similar job titles to these:

  • Customer Service Representative
  • Inbound Call Representative
  • Call Center Representative
  • Customer Care Center Specialist
  • Member Services Representative

Key Terms

  • Problem Solver
  • Multitasker
  • Creative Thinker
  • Tech Savvy

Perks:

  • Remote work flexibility after a desired length of tenure and good performance
  • Hire immediately
  • Growth opportunities
  • Great benefits
  • Strong culture
  • Work life balance
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How to Apply

Copy the link below to your web browser and click “Apply Now” :

https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/844/?utm_medium=jobshare

If you have any questions please feel free to email: talentacquisition@easternbank.com

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #BusinessService and Banking. Salaries: Not Disclosed.

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