At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Performs duties involving the installation, testing, maintaining, and repairing all Network Operations equipment to ensure the continuity of service, this includes voice, video and data.

What you will do to contribute to the company’s success

• Assist with install, maintain, test and repairs all Network Operations digital switching and transmission equipment; including but not limited to the MDF, NT DMS Super Node,  Genband C20, Calix/Occam, Huawei and Eltek systems, Optical systems, and multiplexer equipment by reading and interpreting documentation, specifications and blueprints for all Network Operations equipment; utilizing the latest test equipment and hand tools necessary to perform the job.
• Perform installation, maintenance and repair on all of the Network Operations RF/HFC/DOCSIS/IPTV related equipment, including but not limited to A & D Servers, Satellite Receivers, Multiplexers, Modulators, Aggregators, Optical Laser Transmitters/Receivers and CMTS related equipment.
• Interprets and implements Network Operations related service orders, work orders and trouble reports by communicating effectively with other departments; including but not limited to man/machine interfacing, installation and relocation of equipment, verification of completion of work order.
• Works with other departments to identify and resolve issues anywhere on the network up to the customer premise.
• Demonstrates knowledge of telephony, digital applications, color codes, and power theory.
• Ensure that all Network Operations related locations are maintained to Hargray standards.
• Maintains and replaces Physical Equipment.
• Checks and maintains ground zones/fields.
• Tests and may assist other departments in running jumpers on MDF.
• Loads, configures and tests all software and network connections necessary for the deployment and operation of Network operations equipment.
• Supports monitoring and access capabilities for all equipment used by the NOC, reacts to alarms as required.
• Provides training, assistance and mentoring to new and fellow department employees.
• Ensures that vehicles, tools and equipment are properly used and kept in good working order; complete necessary paperwork to request maintenance, replacement or repairs.
• Submits personal time reports, material charge outs, as well as other required paperwork legibly and in a timely manner.
• Maintains all Network Operations work areas in a clean and orderly fashion.
• Documents and test all new system components to establish a baseline for future testing and operation.
• Performs intrusive testing and repairs at times which cause the least inconvenience to customers.
• Performs other related duties as assigned to ensure effective operation of the network.

Qualifications

• High school graduate.
• 4-8 years of direct experience
• Must have knowledge of basic electronics theory/practice.
• Working knowledge of computers and communication hardware/software.
• Experience in installation, troubleshooting and repair of HFC or IPTV networks.
• Working knowledge of MPEG Video, DOCSIS and IP Address fundamentals.
• Ability to use multiple and various test equipment.
• Reads, understands, interprets, and applies written instructions, such as equipment manuals, in operation and troubleshooting of network operations systems.
• Must possess a valid driver’s license with a history of safe driving record.
• Working knowledge of Voice Over IP, soft switches, and IAD’s.
• Must be able to lift and carry up to 75 lbs.
• Must be willing to travel to various Hargray related locations
• Must be able to work various schedules extended hours, include overnight assignments.
• Strong written and oral communication skills required.
• Proficient in Microsoft Office, including Word, Excel and Outlook.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We’re an Award-Winning Organization!

• 2022 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.