At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Systems Analyst II is responsible for IT business systems analysis and requirement analysis, including conducting research and preparation of documentation to aid in the development and integration efforts across all Cable One products (Internet, video, and phone).  The Systems Analyst II uses an advanced skillset and works under the guidance of the Lead Systems Analyst.  The position works with business units and vendors to understand internal and external customer and/or associate needs, documents requirements, reviews criteria with all concerned stakeholders, and supports developers and testers in building, delivering, and supporting the desired software infrastructure.

We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).

What you will do to contribute to the company’s success

• Works collaboratively with stakeholders, testers, and developers to develop, refine, and communicate requirements.
• Creates detailed documentation of functional, system (non-functional), user and reporting requirements such as Use
• Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.
• Investigates and resolves application functionality-related issues and provides troubleshooting assistance for all Operations and Business Support Systems (OSS/BSS).
• Performs business process activities and provides recommendations when assessing new software projects and initiatives to enhance or replace existing systems.
• Research technical issues and identifies modifications needed in existing applications to meet changing user requirements.
• Analyzes and updates data contained in corporate databases.
• Provides cost/benefit analysis to align the technology of Cable One with business strategies.
• Reviews documents created by Business Analysts, vendors, development, and quality assurance teams, such as design documents, test plans, and use case documents.
• Provides a consultative approach to front-end support teams, local offices, and other corporate teams on infrastructure and its functionality.
• Supports quality assurance and control efforts through the use of data analysis as part of pre- and post-implementation reviews for software development projects.

Qualifications

• Bachelor’s degree (B.A.) from four-year college or university; and a minimum of one-year related experience and/or training; or equivalent combination of education and experience.
• Proven demonstration of exemplary ability to complete the functions of a Systems Analyst I or similar position.
• Working knowledge of system design, architecture, and application programming/analysis.
• Must possess effective communication skills including the ability to express oneself clearly in conversations and interactions with others.
• Knowledge of the telecommunications industry is preferred.
• Familiarity with formal requirements of gathering and management processes.
• Must be able to identify the information needed to clarify a situation, seek that information from appropriate sources, and skillfully pose questions to draw out pertinent information.
• Understanding of software development lifecycle.
• Ability to learn details of new products, enhancements, and applications quickly.
• Must be detail oriented.
• Competency with MS Office Products (Word, Excel, PowerPoint, etc.), Visio, MS Project.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services (Phoenix Associates Only)
• Free Cable One premium services to associates residing in a service area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We’re an Award-Winning Organization!

• 2022 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.