Job Description

HYBRID Role

Who we are: Groups360 builds hospitality products that are transforming the world of group travel. Our flagship product, GroupSync, is the first-ever distribution channel to offer instant online booking for both group hotel rooms and meeting space. With over 200,000 properties across the globe already in the GroupSync marketplace with over 7,000 equipped for Instant Booking, GroupSync empowers travel planners and hoteliers to book groups while significantly reducing the time and effort it takes to do so. We at Groups360 are committed to bringing innovation, transparency, and simplicity to the decades-old industry problem of booking hotels for groups.

Our Partners: In 2019, Accor, Hilton Hotels, IHG and Marriott International invested US$50 million to speed the development and rollout of GroupSync. Today, the largest hotel brands in the world use GroupSync to better serve thousands of meeting and event organizers who book guest rooms and meetings spaces for group travelers.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do. We offer competitive salaries, uncapped potential, and in demand benefits that include Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP, a library of online skill-building courses and online discounts on various products and services such as identity theft protection, travel, electronics, gifts, household needs and more.

Who we’re looking for: The demand for Groups360 products and services is at an all-time high.  So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high-growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!

The role: The Director, Product Analytics will be responsible for developing the progressive analytic strategies that support Groups360’s short-term and long-term business vision.  The Director, Product Analytics will partner with Product, Technology, Marketing, and Customer Success to ensure we are delivering optimal solutions through automation.

What you will do:  

• Define, create and implement a strategic approach to understand relationships between various forms of customer data, content metadata and business KPIs.
• Partner with Product teams to identify and prioritize analytics and reporting that generate customer value.
• Collaborate with internal teams to create, communicate, and lead the development of strategic data products and reporting.
• Proactively provide external customers with user behavior information throughout their applicable user experience.
• Develops, maintains, and enhances internally and externally facing data and IT solutions.
• Improve data assets to develop and enhance services and value to stakeholders.
• Lead analytics projects that combine data from multiple origins to generate strategic insights and informed decision making.
• Identify opportunities for services and data development on market data needs.
• Collect, review and disseminate customer feedback to the internal stakeholders to continuously improve data-oriented offerings.
• Other qualifications as required.

Education and experience: 

• Bachelor’s Degree in Mathematics, Statistics, Economics, Computer Science or equivalent work experience.
• 5+ years of experience in Product Analytics.
• Experience with large data sets and advanced analytical tools.
• Proven experience developing and executing strategic plans to meet business needs.
• Proven success working collaboratively with internal stakeholders and building strong relationships with the engineering and product teams.
• Effective organizational skills and ability to prioritize projects

Additional Eligibility Qualifications:   

• Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, HYBRID; these hours may vary depending upon your position and work requirements.

Status: Exempt

Location:  Brentwood, TN, HYBRID (3 days in-office, 2 days remote).

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

Job Types: Full-Time. Job Tags: analytics, director, and product.

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