Full-Time Manager, Loan Operations
Job Description
Manager, Loan Operations
Oriskany, NY, United States
ID: 12337
Job Description
Manager, Loan Operations
Responsibilities
Manages the day-to-day operations of a small- to medium-sized client processing support team that handles client loan activity, inquiries and problem resolution.
Manages the daily transactional workflow, including wire processing, within the team and aligns team resources accordingly to complete the daily tasks.
Serves as first line manager for assignment of tasks and resolution of issues.
Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
Provides product knowledge and technical assistance on moderately complex problems. Acts as the teams initial point of contact for issues requiring escalation.
Participates in the recruiting process. Instructs, assigns, directs and reviews the work of client processing analysts.
Prepares performance reviews and provides ongoing feedback to staff.
Qualifications
Associates degree in a related discipline or equivalent combination of education and experience is required. Bachelor degree preferred.
7 plus years of technical and management experience preferred.
Experience in the securities or financial services industry a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
How to Apply
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