Full-Time Customer Success Manager
Job Description
WHO WE ARE
We help global organizations of all sizes better connect with their customers to build value-driven, authentic relationships. And we strive to replicate the same at Jebbit – building and maintaining value-driven, authentic employee and team relationships that accelerate company and personal growth.
We’re a team of lifelong learners. We like being creative and logical. And we celebrate accomplishments, big or small. Come see for yourself!
WHAT WE DO
We put our team members, customers, partners, and users first – always! Businesses use Jebbit’s best-in-class software to capture zero-party data at scale via quizzes and digital experiences that consumers genuinely enjoy engaging with and, get genuine value from.
WHY WE DO IT
The market is here! Traditional data acquisition methods, like 3rd-party cookies and 2nd-party data marketplaces, will soon be a thing of the past. We believe that businesses that build their own proprietary sets of consumer-first, zero-party data will win in the end – and we know that our software will enable them to do just that.
OUR VALUES
Be an expert beginner, take initiative, do what scares you, and care for the whole person.
As a Customer Success Manager at Jebbit, you will quarterback and own the creation of value for your customers across the Customer Lifecycle. To do so, you’ll be expected to take a consultative and strategic approach with key stakeholders across your customer base. As a CSM, you will have the opportunity to work directly with your customers to develop unique solutions that leverage the power of Jebbit’s platform to deliver concrete business results. You will be responsible for working with key customer decision makers to develop a shared success plan and strategy, to drive clear value across the Lifecycle, to run effective Monthly Calls and QBRs, and to ultimately drive timely renewal. You will be responsible for your own cohort of customer relationships and will own Quarterly and Annual Renewal goals.
What You’ll Do:
- Maintaining a customer first attitude focused on driving sustainable long term value and retention through the renewal cycle
- Executing scalable, efficient methods of value creation across the lifecycle. Your methods will evolve as our product and business evolve.
- Execute effective monthly calls and QBRs throughout the customer’s lifetime with Jebbit
- Manage and own the Renewal Process to drive timely and high rate renewals
- Build short and long-term success plans to guide customer’s success with the Jebbit platform. Understand Management-level initiatives and how Jebbit’s solutions map to those objectives
- Support customers with any mid-cycle contractual negotiations and billing queries they may have
- Own and nurture key stakeholder and executive relationships
- Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing)
Who You Are:
- Experienced: You have at least 3-5 years of account management and/or renewal experience. Experience with renewal process and/or background in software preferred
- Excellent Communicator: Clear and articulate communication skills with the ability to effectively communicate Jebbit’s value at both a macro and micro level
- Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes
- Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures
- Problem Solver: Able to clearly identify a problem, propose a solution, and resolve the issue
- Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- People Person: You have strong interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc.
- Adaptable: Adaptability and resilience to thrive amidst the frequent changes of a startup
- A True Team Player: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with Jebbit
If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! We believe in hiring people, not just skills. If you have a passion to learn and are excited about what we are doing, then we want to hear from you.
WHAT WE OFFER
- High growth potential & career development
- Flexibility to work from anywhere
- Premier health coverage (medical, dental, vision)
- Equity
- 401K
- Flexible vacation
- Mental health & well-being benefits
- Parental leave (12-weeks, in conjunction with any Federal, State, National income replacement programs)
Jebbit is all about Culture Add, not Culture Fit. We know we serve our customers better when we involve as many different perspectives in our problem solving process as we can. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.
Jebbit is an equal opportunity employer and values diversity amongst our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
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