Part-Time Customer Services Consultant – UK Wide – Part-time
Job Description
Salary: £19,160 – £20,640
At HMRC we’re focused on getting tax right, for everyone.
We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
We couldn’t do all this without our dedicated workforce – we’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
Are you great with people, helpful and enthusiastic?
As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
You’ll get real responsibility and opportunities to develop your career. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.
Our training will help you develop new skills and expertise – you can even gain apprenticeship qualifications which are internationally recognised.
Are you who we’re looking for?
You’ll need to be able to demonstrate:
• great communication skills – both written and verbal
• dedication to providing a brilliant service for our customers
• ability to handle both enjoyable and fast-paced conversations
• ability to provide information, quickly and clearly
• can-do attitude and a real passion for supporting people
We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Working Patterns
You’ll be employed on a 5 out of 7 contract, this means you’ll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.
Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work.
Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.
Behaviours
We’ll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
How to Apply
Cardiff (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631006&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Preston (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631006&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Washington (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631430&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Belfast (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631432&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Newcastle (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631436&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Nottingham (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631026&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Glasgow (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631393&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429 Liverpool (Evenings) - https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1631423&utm_source=pinkjobs&utm_medium=organic&utm_campaign=hmrc-20190429585 total views, 0 today