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10 May 2022
Full-Time Product Analyst
Job Description
About Ease:
Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease’s innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.
Ease is looking for an exceptional analyst with recent experience in the group small business benefits industry. This could be someone with a background in a support role or as a business analyst at a brokerage or a related service provider in the industry such as a TPA or GA, and is now looking for an exciting career opportunity with a technology company.
The role of product analyst is to become a trusted advisor and expert to both internal stakeholders and customers in key areas of the Ease platform. Critical reasoning skills and attention to detail are essential in this role as is a working knowledge of group benefits products and how they are administered at the group level.
Responsibilities:
- Become an expert in key functional areas of the Ease platform
- Provide tier 3 support for critical customer escalations: root cause analysis, bug triaging & business impact analysis
- Work with internal teams such as customer success, support and the implementation team in supporting pilot programs for new solutions and defining new processes to support those solutions
- Document and map processes and work with internal experts to continuously improve those processes
- Work closely with product management to assist in other related product areas – for example assisting with maintaining rates and forms in the Ease platform
Experience / Skills Desired:
- 5+ years in the US employee benefits industry
- Bachelor’s degree
- Experience with the Ease platform is a requirement
- Technically savvy and proficient with multiple cloud solutions. You don’t need to be a “digital native” – but you should be able to demonstrate your ability to embrace modern internet-based technology
- Excellent written communication skills
- Proficiency in analyzing and manipulating data: Excel power user and/or SQL sk
Must have proof of legal authority to work in the U.S.
Ease is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
How to Apply
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