Full-Time Customer Experience Specialist with German
Job Description
JOIN A TEAM RECOGNIZED FOR LEADERSHIP, INNOVATION AND DIVERSITY
Why you would want this role?
Honeywell Safety and Productivity Solutions provides comprehensive solutions that enhance workplace safety and incident response, improve enterprise and workflow performance and enable greater product design innovation. Customers rely on Honeywell’s connected solutions to provide real-time safety intelligence, increase worker productivity and enrich operational intelligence with data-driven insights that enable smarter business decisions. Honeywell SPS serves customers in aerospace, automotive, commercial building, first responder, field service, healthcare, logistics, manufacturing, oil & gas, power an utilities, medical, retail, supply chain, test & measurement and transportation markets.
What are we looking for?
We have an exciting opportunity for a German Speaking Customer Experience Specialist to join our growing team in our Sensing & Internet of Things division to be based in Newhouse, Motherwell.
What will you be doing?
To be a champion for multiple customer accounts from an Industrial, Commercial or Aerospace environment. To work with other departments to allow efficient account management and focus on key customer priorities.
You will ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
You will control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
Looking after customer enquiries, expedites, delivery issues and tracking requests
You will collaborate with Production Control, PA Team and Source Factories to handle supply chain and ensure delivery of product in line with customers’ requirements
Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with significant delivery dates
Provide information to customers when acknowledged promise dates cannot be met due to issues at manufacturing locations
Handle customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
You will support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
Be a liaison between customer and other Honeywell functions (Engineering, Trade Compliance, Quality, Operations)
Represent CRC during specific projects (VSMs, OTD, CFTs)
YOU MUST HAVE
Excellent communication and interpersonal skills, looking after both internal, external customers and sales contacts
Fluency in both English, and German written and verbal
Shown organisational skills
Ability to use own initiative to make decisions and work under minimum supervision
To be an established teammate
WE VALUE
Experience of working within a customer care environment
Knowledge of Honeywell & Products
Understanding and familiarity with a global Matrix organization
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
How to Apply
If this sounds like an interesting role for you, please send your CV at lukasz.pluskota@honeywell.com or apply using the link below: https://honeywell.csod.com/ats/careersite/JobDetails.aspx?id=188777&site=1741 total views, 0 today