Global Operations Manager

DomainTools helps security analysts turn threat data into threat intelligence. We take indicators from your network, including domains and IPs, and connect them with nearly every active domain on the Internet. Those connections inform risk assessments, help profile attackers, guide online fraud investigations, and map cyber activity to attacker infrastructure. Fortune 1000 companies, global government agencies, and leading security solution vendors use the DomainTools platform as a critical ingredient in their threat investigation and mitigation work.

The Global Operations Manager is a critical role to deliver our continued growth and expansion. In this strategic role, reporting to the CRO, you are responsible for core operations globally with a focus on process optimization and standardization, operational execution, and technology management. It is essential for this role that you have 5+ years of hands-on Salesforce.com experience, and your ability to operate within the administration functions. You will collaborate closely with Finance, Marketing, Customer Success, Channel, and Sales leaders globally, with a hands-on approach providing near term results with current systems and mapping a vision for the future.

Remote within the US.

 

Requirements

  • 5+ years of hands-on Salesforce.com experience and working within customized environments
  • 7-10 years of experience in related roles (e.g., Sales Operations, Revenue Operations, Marketing Operations, IT Operations)
  • Ability to take a data-driven approach to address operational strategy and issues, with a focus on increasing overall GTM productivity
  • Strong project management skills and drive for ownership and results modernizing systems processes
  • Expert in sales, finance, and marketing technologies such as Salesforce.com, CPQ, Clari, Lean Data, Full Circle, NetSuite, marketing automation tools, etc.
  • Expert verbal and written communications skills, including presentation skills to all levels within the organization
  • Ability to prioritize and multi-task with superb time management skills
  • Knowledge and experience implementing CPQ
  • Prior experiences integrating companies via M&A is preferred

 

Responsibilities:

  • Oversee the execution of go-to-market (GTM) operations activities including, but not limited to, account and opportunity ownership, territory management, quota setting, forecasting, customer and prospect campaign execution, contact and lead management, and general financial reporting
  • Design, implement and manage strong data integrity processes and controls to measure and report on key prospecting, pipeline, and revenue metrics
  • Continuous improvement maintaining the data quality in Salesforce.com
  • Deliver enablement and training on new and developing processes for the broader GTM and finance teams
  • Design and deliver continuous optimization of sales, revenue, marketing, and financial operations

Benefits

DomainTools is the leader in domain name, DNS and Internet OSINT-based cyber threat intelligence and cybercrime forensics products and data. With over 15 years of domain name, DNS and related ‘cyber fingerprint’ data across the Internet, DomainTools helps companies assess security threat risks, profile attackers, investigate online fraud and crimes, and map cyber activity in order to stop attacks. Our customers include many Fortune 500 companies, including leaders in Internet technology, banking, consumer products, manufacturing and government. We are located in Downtown Seattle (but you can stay remote indefinitely) in a very cool office staffed with smart and energetic co-workers. We provide great benefits such as fully paid premiums on medical plans for employees, pet insurance, unlimited PTO, and flexible scheduling to name a few.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.

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