Full-Time Director, Merchant Monitoring
Job Description
At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.
The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world’s largest search engines, internet platforms, payment companies, and regulatory agencies.
The Director of Merchant Monitoring directs and oversees the design, development, and communication of Analyst Operations activities to ensure market competitiveness, client retention, and organizational excellence. This role requires people leadership / management skills, process management skills, tactical planning skills, and business matrix management skills. The role has advanced ability to lead and coach others in alignment with LegitScript’s management philosophy. This role has an understanding of operational efficiency, including P&L, and how to apply such principles across areas of Analyst Operations, and coaches others to gain this skill set.
What You’ll Do:
- Assists the VP, Analyst Operations, in setting strategic priorities
- Provides day-to-day leadership and management that mirrors the mission and core values of LegitScript
- Oversee allocation of staffing resources and responsibilities to support business priorities; support and promote timely, desired outcomes for these priorities
- Leads planning and implementation teams for critical, department-wide projects as needed
- Measures the effectiveness of all process internal and external; and provides timely, accurate and complete performance and statistical reports on the operating condition of the department
- Provides guidance on prioritization and complex questions from the team
- Recruits, mentors and grows high-performing teams
- Institutes meaningful measurements of operational efficiency
- Oversees process management of managers and senior analysts
- Institutes and communicates cross-team and cross-department processes to improve information flow and efficiency
What You’ll Bring:
- Experience supervising and developing high-performing teams
- Skilled at coaching others for optimal performance and engagement
- Demonstrated ability to make data-driven decisions
- Ability to set comprehensive team goals to ensure growth, performance, and alignment with business strategies
- Demonstrated success working in a matrixed business organization where cross-team collaboration was necessary
- High degree of professionalism and diplomacy
- Ability to handle multiple, potentially competing priorities in a dynamic environment
- Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size
- Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
- Demonstrates an inspirational attitude that contributes to a positive team environment
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Well-developed ability to speak, read, comprehend, and write English
Qualifications:
- Experience in the payments industry (underwriting, risk mitigation, AML, or other compliance-related)
- Minimum 5 years of experience in a management role ideally with a recurring revenue model
- Bachelor’s Degree with substantial management experience. Master’s degree preferred.
- Proven track record of success facilitating progressive organizational change and development within a growing organization
- Superior management skills and a successful track record of success
- Strong analytical, project management and problem-solving skills
- Ability to work within a fast paced, quickly evolving organization and manage multiple complex priorities
- Exceptional interpersonal skills, including written and verbal communication
Please note that visa sponsorship is not available for this position.
In addition to competitive salaries, full-time employees enjoy a great benefits package:
- Multiple Medical plans (one with $0 employee premium option), Dental & Vision plans
- 401k with company match and immediate vesting
- Generous paid time off package and 11 paid holidays
- Volunteer time off
- And much more!
If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in LegitScript’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. LegitScript does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with LegitScript.
Candidates must be authorized to work in the US. LegitScript does not offer visa sponsorship at this time. LegitScript is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.
How to Apply
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