Full-Time Sr. Technical Specialist – Cummins Care (ATS Level 3 – CFSE) – 2200004V
Job Description
In this role, you will make an impact in the following ways:
* Provide technical support for complex service related issues.
* Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
* Formulate and direct complex repair plans.
* Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
* Manage the escalation of more complex requests to the appropriate level of support.
* Lead diagnostic support and escalation process improvement activities.
* Maintain knowledge and technical understanding of current products and new products.
* Promote Cummins Service capability and service programs to increase sales.
* Distribute technical communications to the assigned region.
* Investigate product issues at customer or dealer locations.
* Mentors and coaches technicians in the region to improve capability.
To be successful in this role you will need the following:
* Min of 3 years of relevant work experience required. Prior experience in a technical role is preferred.
* Maintain required safety related trainingbased on CSSNA and CARE guidelines.
* Able to work remotely with little supervision, with the capacity to manage one’s own schedule.
* Effectively prioritize work load, trainingand development along with special project work.
* Need to be able to support customers across NA either remotely or onsite. Ability to support markets outside the standard scope of the position at times.
* Multilingual capability is an asset we desire, but not a requirement.
Education, Licenses, Certifications
* Demonstrated role competence is required. College, university, or equivalent Bachelor’s degree in relevant discipline is preferred
* This position may require licensing for compliance with export controls or sanctions regulations.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How to Apply
To apply for this position, please use the following URL: https://ars2.equest.com/?response_id=4124a167bf09ef899a83cba97d7c1461110 total views, 0 today