Full-Time Sr Director Operations Transformation
Job Description
I. Job Summary
Manages the design, development and delivery of new technology and related processes within Collection Operations (safely, reliably, and efficiently servicing 25 million customers weekly via 15,000 daily routes). Ensures that the delivered tools and products meet or exceed objectives as outlined by the business. Assists field leadership (Area business owners) and supports standardizing operating practices and driving operations improvement. We seek continuously to be a world class logistics organization and understand the role technology plays in making our ambition a reality.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Responsible for recruiting, training, and performance of Business Product owners (BPO) for related work streams within the Collection Operations team.
- Instilling, reinforcing, & coaching best practices for SaaS purchases, bespoke tool development, SaaS management, etc.
- Provides daily support to BPOs to understand how to deliver acceptable products that are easily adaptable and on time.
- Develop the technology roadmap and agenda for the Collection Operations function.
- Oversees the technology budget for Collection Operations.
- Supporting ideation and hypothesis-led problem solving to create step change improvements for operations.
- Partners with Digital organization to establish SOW for products prior to kick off.
- Collaborates with other team members and Field management (Area business leaders) to prepare to implement and manage programs developed and delivered, as needed.
- Serves as an Operations advisor to Area and Corporate leadership.
- Performs other duties as assigned.
III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of managerial employees. This includes:
- Direct supervision of 3-5 full-time employees, including Managers.
- Indirect supervision of 5 full-time employees.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
- Education and Experience
Required: Bachelor’s Degree strongly preferred, and at least 5 years previous experience in the development and delivery of innovation and optimization tools that were operationally transformative.
Must have demonstrated success in leading operations transformation, preferably in customer service digitalization and/or automated logistics.
- Certificates, Licenses, Registrations or Other Requirements
None required.
- Other Knowledge, Skills or Abilities Required
- Proficient in Excel, Word, PowerPoint
- Excellent verbal and written communications skills
- Operational leadership experience
- Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the workday.
- Required to exert physical effort in handling objects less than 30 pounds rarely.
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely.
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely.
- Normal setting for this job is: office setting.
How to Apply
To apply, please visit WM's career page at www.careers.wm.com and apply to requisition #22000934.250 total views, 0 today