Full-Time Organizing & Advocacy Partnership Success Manager
Job Description
About Murmuration
Murmuration transforms how political campaigns, advocates, and organizers identify, engage, and mobilize people and communities. Our focus is on driving change and accelerating progress toward a future where every child in America has the opportunity to benefit from a high-quality public education.
What We Do
We provide sophisticated data and analytics, proprietary technology, strategic guidance, and programmatic support to help our partners build political power and marshal support so necessary changes are made to improve our public schools. Our precise, predictive intelligence and easy-to-use tools are used by practitioners and funders, on their own and working together, to make informed decisions about who they need to reach, what they need to say, and how to achieve and sustain impact.
Who We Are
Our team includes experts and innovators in data, analytics, and strategy. We are former teachers, organizers, data scientists, nonprofit executives, and political campaign veterans, and we are looking for people whose passion and expertise can help improve our work and realize our vision.
Background
Over the past four years, Murmuration has established itself as a trusted resource for our partners who include the leading practitioners and funders of efforts to elect people who believe our public schools should be safe, learner-centered, and well-resourced, so they can serve the needs of each individual student, irrespective of background or circumstance. We have demonstrated that our data, analytics, and technology can be used to help deliver improved electoral and organizing outcomes. We have also made early contact with key players across the sector, notably funders and vendors, already working on these and related efforts. Through our work, we have confirmed that to be successful, and to achieve our long-term goals, everyone committed to massively improving public schools and ensuring every child across this country has equal access to quality education must be aligned. Our collective efforts must be focused, disciplined, and the work must be collaborative and wide-ranging. At the same time, we recognize that it will take more than our current offerings – and particularly how and where they are being used, and by whom – to drive sustainable change.
We believe that Murmuration is uniquely positioned to facilitate more coordinated decision-making and collective action among practitioners and funders. We enable and promote collaboration and learning among partners. Our work expands and diversifies the political activities in support of quality public education, and, by sharing our insights so others can learn, we help to advance individual and collective efforts that align with and accelerate progress towards our vision. In short, we believe our perspective on the critical role of politics in transforming public education, the processes to engage in during the journey, and the belief system that underlies the importance of traveling in a particular way, should be broadly understood and embraced by others.
About the Position
Murmuration is looking for a Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s partners take full advantage of Murmuration’s technology product, m{insights, as well as other services we offer. Practically, you will serve as the first point of contact with Murmuration partners, resolving support questions when you can, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for partners throughout their experience with m{insights – from onboarding to ongoing use. You will also help partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science teams.
The Partnership Success Manager will:
- Learn and master Murmuration’s full product offering, including m{insights, related third-party tools, and data;
- Develop an in-depth understanding of Murmuration’s partners and their work to be able to deliver tailored supports to meet their specific programmatic needs;
- Manage a portfolio of Murmuration partners by:
- Implementing an onboarding plan for each new partner and maintain existing plans for current partners;
- Working to diagnose and troubleshoot technical and non-technical issues quickly;
- Developing and informing a support plan for each dedicated partner;
- Developing and maintaining online support documentation and help resources;
- Operating as primary point of contact between Murmuration’s partners throughout their time using the platform;
- Facilitating trainings from organization members to partners on how to use Murmuration’s full product offering; and
- Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services;
- Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners;
- Maintain a process/system for collecting partner feedback, specifically related to partners’ use of the tool for evaluation and action; and
- Develop best practices resources to ensure partners continue to derive maximum value from our tool.
Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to sit on and actively participate in DEI (diversity, equity, inclusion) subcommittees. These subcommittees work to ensure that DEI is embedded in everything we do.
Who You Are:
Passionate about project planning and management: You enjoy breaking down large and complex problems into shared manageable work that drives toward a successful outcome. You have a proven project management approach that you consistently look to improve upon.
A problem solver and communicator: You communicate clearly and at ease with all kinds of people across a diverse range of roles. You are encouraged by problems as an opportunity to improve your process and work hard to find solutions. You are capable of managing information and needs across a large group of diverse people.
Organized and conscientious: You care about the work of your partners and colleagues and want to set them up for success. You are thorough, careful and vigilant; you sweat details and care deeply about getting things right. You bring a service mentality to the people you work with and the projects you work on.
Passionate and curious: You are consistently learning about new ideas, new solutions, and new tools and enjoy applying your learnings to the things you care about in your life. You are passionate about your community and have strong feelings about what you can do to make a positive impact on the lives around you.
In addition, you have:
- Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work
- Familiarity with data and the need for data quality and hygiene
- Interest in politics and/or educational policy
It’s a big plus if you also have:
- Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI)
- Past experience working with schools or charter school networks in advocacy or community organizing campaigns
- Past experience working as a trainer or in an educational classroom setting
Location, Compensation and Benefits
The Partnership Success Manager is a full-time, salaried position with a comprehensive benefits package. It is based anywhere in the U.S., with location preferred in New York City. Salary for this position is commensurate with experience.
An Equal-Opportunity Employer with a Commitment to Diversity
Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.
How to Apply
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