Freelance Hospitality Customer Service Representative
Job Description
Working Solutions seeks attentive independent contractors to help customers book hotel accommodations at upscale properties. In this role, you will assist callers with reservations and booking confirmations. Learn about our bonuses and incentives.
About our application process
Once your application is in, you will receive an invitation to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to our online portal to complete a background check and a technology scan. You can find more information about our hiring process here.
Overview
Working Solutions’ hospitality program supports a full service, global call center meeting the needs of hotel properties. Independent contractors participating in this program will answer incoming calls from customers calling for hotel reservations. Customer interactions focus on assisting callers with reservations and confirming bookings. This is a remote independent contractor role.
Schedule:
- Flexible schedule opportunities
- Available anytime Monday – Sunday
- Weekday and weekend options
- Minimum 20 hours/week required
Compensation:
- Earn up to $16.80 per productive hour
- Prorated minimum of 36 minutes per hour offered
Required Skills
- Customer service experience
- Hospitality experience preferred
- Friendly tone and professional demeanor
- Tech-savvy and avid computer user
- Excellent written and verbal communication
- Self-motivated and resourceful
Important Information
Technology & Equipment Requirements:
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi)
- Windows 10 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
How to Apply
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